Power Platform Engineer

We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. Over the past few years, we've made significant investments in our data and tech capabilities, particularly within our CIO function. Our CIO team is at the forefront of driving innovation and ensuring our technology infrastructure supports our ambitious goals. We’ve nurtured our 4

Cs culture, fostering collaboration, creativity, and continuous improvement. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. The CIO team plays a crucial role in this journey, working on cutting-edge projects that enhance our digital presence and improve customer engagement. We provide insurance to nearly four million customers, but we know there’s even bigger opportunity out there.

The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead. We understand some people may not apply for jobs unless they feel they tick every box. If you are excited about joining us and think you have some of what we are looking for, even if you’re not 100% sure, we would love to hear from you.

Support the day-to-day operation of Messenger, Power Platform and Copilot Studio services, including incident investigation, issue resolution, service improvements, documentation and support readiness.

Administer development, test and production environments, managing configuration, security roles, access controls, connection references and ensuring compliance with governance standards.

Coordinate and support Messenger releases, including deployment planning, readiness checks, implementation, rollback planning, post-release validation and documentation.

Provide technical support for solutions hosted within or connected to Copilot Studio, assisting with configuration, diagnostics, testing, deployment and impact assessments.

Apply engineering, security and governance standards, contribute to audits and service acceptance activities, and identify opportunities to improve stability, monitoring, documentation and release efficiency.

Work closely with product, engineering, architecture, operations, testing and delivery teams to manage risks, dependencies and issues, ensuring changes are supportable and transitioned successfully into service.

• Hands-on experience supporting Microsoft Power Platform solutions in an enterprise environment.
• Knowledge of Copilot Studio, conversational AI and Power Platform governance.
• Experience managing environments, security, releases and CI/CD deployments.
• Strong troubleshooting skills, with experience in incident management and service improvement.
• Ability to assess technical changes, risks and operational impacts.
• Excellent communication and stakeholder management skills.

Bonus points for experience with:
Azure Dev Ops, Power Automate, Dataverse, Service Now, APIs, Azure services, App Registrations, KQL/App Insights, chatbots/contact centre platforms, and working in regulated environments.

Relevant technical qualification or equivalent experience. Microsoft Power Platform, Copilot Studio or Azure certifications are desirable.

Unfortunately we are unable to progress with candidates that require sponsorship at this time.

• Reward Salary – Attractive salary based on…