Office Administrator

Position: Office Administrator (Permanent)
Location: Erith

Office Administrator

Location:

Erith, Kent
Salary: £28,000 – £30,000 (DOE)

Hours:

Monday–Friday, 7:30am–4:00pm
Type:
Full-time, permanent

The Role

An established and fast-growing food manufacturing business is looking for an Office Administrator to join its sales and operations team. This is a varied role supporting sales administration, planning, and general office operations, ideal for someone who enjoys working with data, processes, and people.

You’ll work closely with sales, planning, supply chain, and marketing teams, playing a key role in keeping customer accounts, forecasts, and orders running smoothly.

Key Responsibilities

Sales Administration & Customer Support

Supporting sales account managers with customer accounts and records

Maintaining product ranges, terms of trade, contacts, and meeting records

Managing production and sales tracking using advanced Excel (pivot tables, databases, VLOOKUPs)

Preparing weekly and monthly sales reports and forecasts

Maintaining pricing records

Resolving customer invoice queries

Passing new customer enquiries to the sales team

Coordinating with marketing/PR on customer activity and samples

Assisting with customer forecasting alongside materials planning

Planning & Office Administration

Supporting materials planning and production forecasting

Processing customer orders and overseeing the full order fulfilment cycle

Managing documentation such as despatch notes, pick lists, pallet labels, and export invoices

Arranging collections and deliveries

Handling order amendments, cancellations, and enquiries

Creating and maintaining internal databases

Managing phone and email enquiries

General office administration, filing, data input, and report preparation

Front-of-house duties, welcoming visitors and clients

Maintaining a clean, organised office environment

Skills & Experience Required

Previous experience in sales administration or supply chain, ideally within food manufacturing or retail

Strong organisational skills with the ability to prioritise and meet deadlines

Excellent attention to detail and accuracy

Confident communicator with good written, verbal, and numerical skills

Advanced Excel skills (databases, pivot tables, VLOOKUPs)

Proficiency across Microsoft Office

What’s on Offer

Salary £28,000–£30,000 depending on experience

28 days holiday including bank holidays, plus paid birthday off and paid Christmas Day

On-site parking

Staff discounts

Relaxed, friendly office environment

Opportunity to upskill and progress within the business

About the Business

You’ll be joining a small, family-run food manufacturer with a strong reputation for quality and innovation. The business is growing quickly, operates multiple production sites, and works with major UK retailers under high food safety and accreditation standards