Multi-Site GP Reception Manager & Team Lead

Bexley Medical Group () is a well-established general practice in the Borough of Bexley with over 21,000 patients working from three sites. The successful candidate will oversee the main branch in Bexleyheath, a modern surgery. The reception manager will be responsible for the management, supervision and training of the reception team. They will look after the health & safety and wellbeing of reception staff as well as any patients in the waiting room and reception areas.

They should work in harmony with the rest of the general practice team. The candidate should be familiar with the main duties and responsibilities of the post, staff management and relevant NHS Information Technology. Person Specification, English and Maths GCSE C or above, assertive, resilient confident in decision making, reliable and focusing on patient care.

Job Summary

Responsible for the day-to-day management of the reception team ensuring their associated roles and tasks are carried out in accordance with agreed procedures, protocols and timescales, reporting to the Management Team as necessary.

Responsible for the management of the staff rota for the reception

Responsible for ensuring the smooth running of all designated Reception areas.

To offer general support to the practice team and projecta positive, friendly and professional image to patients and other visitors,either in person or via the telephone.

Assist the Management team in updating all policies and procedures relating to Reception Team.

We are a two partner practice with three surgeries in the London Borough of Bexley, with 50 staff across the three sites and over 20,000 patients. Our team comprises of GPs, PAs, Pharmacists, Nurses, a management team, an administrative team and 3 reception teams.

Job Responsibilities

Ensure adequate staffing levels across multiple areas inline with agreed policy liaising with Management Team if needed.

Deal with general day-to-day queries from staff members.

Liaise closely with the Reception Supervisors and the Management team to ensure tasks associated with the Reception teams are appropriately delegated to those with the skills, abilities and time to undertake them, undertaking appraisals as necessary.

Ensure all visitors are signing in and out following

Practice procedures.

Continually assess and evaluate systems recommending changes and improvements to the Management team as appropriate

Actively participate in staff and external meetings at the request of the Management team or Partners of Bexley Medical Group.

Promptly notify relevant staff of deliveries received,following all Practice guidance and ensure the deliveries are dealt with in atimely manner.

Actively ensure all Reception areas, prescription rooms,meeting rooms, waiting areas and medical records storage areas are kept free ofclutter, clean and tidy.

Take responsibility for ensuring the close down of the Practice is adequately completed following all protocols and that the clinical rooms are left clear and tidy with no patient data

Identify areas where further training/systems/improvements are needed and ensure action is taken and changes implemented.

Take responsibility for the security of prescriptions,including the receiving of deliveries, storage and logging.

Follow all reasonable management requests from the partners or higher management team.

Ensure DMARD administration is completed monthly

Designated Fire Marshall

Human Recourses

Carry out the reception team annual appraisals.

Develop, arrange and carry out and oversee staff induction,training and development opportunities for the reception teams, liaising withthe HR Manager to ensure staff are appropriately trained to fulfil their rolesand to maximise opportunities for motivating staff to fulfil their potential.

Take responsibility for assisting in the induction oflocum staff.

Deal with requests for annual leave, TOIL, time off forother reasons, authorising or rejecting any requests in line with the Staff Handbook and in discussion with the Management team as appropriate.

Finance

Take responsibility for ensuring that all cash, cheque sand receipts taken at Reception are immediately stored safely.

Information and Technology

Computer data entry data allocation and collation;processing and recording information in accordance with practice procedures.

To oversee the reporting of IT faults and EMIS Helpline and others and recording appropriately

Take responsibility for assisting with Smartcard issuesand queries.

The staff you are managing will do the following. You willalso undertake these duties for part of the week;

Deal with general telephone enquiries from patients and general public.

Record requests for visits for housebound patients.

If designated to do so, key in patient identification datato computer.

New patient registrations

Oversee the processing of repeat prescriptions.

Make appointments for patient to see Doctor, Nurse andother clinical staff associated with the practice.

Processing of accurx online…