Receptionist, Administrative​/Clerical

We are seeking a part-time, permanent Receptionist to join our busy and well‑organised team. The role involves acting as the first point of contact for patients and visitors, delivering a high standard of customer service and administrative support.

This position operates on a two‑week rota, the hours offered across the two‑weeks are 21.25 per week, and are as follows:

Week 1

• Monday - OFF
• Tuesday - 13:00 - 18:30
• Friday - 13:00 - 18:30

Week 2

• Monday - OFF
• Tuesday - 13:00 - 18:30
• Thursday - 08:00 - 13:30
• Friday - 08:00 - 13:30

Please note that flexibility is essential, as there may be occasions when additional shifts are required at short notice.

Duties may be varied from time to time under the direction of the Lead Receptionist/Practice Manager, dependent on current and evolving practice workload and staffing levels:

• Opening up/locking‑up of Practice premises and maintaining security in accordance with Practice protocols
• Maintaining and monitoring the Practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate Healthcare Professional
• Using digital tools to manage and process patient requests
• Processing and distributing incoming (and outgoing) email
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with Practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated Healthcare Agencies and providers
• Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Dealing with clinical waste
• Keeping the Reception area, notice‑boards and leaflet dispensers tidy and free from obstructions and clutter

Northumberland Heath Medical Centre is a GP Practice offering Primary Care Services within Erith and the surrounding area.

We are a friendly and supportive Practice Team.

Our Clinical Team currently comprises two Partners, eight Salaried GPs, an Advanced Nurse Practitioner, three Clinical Pharmacists, four Nurses, a Health Care Assistant and a Physicians Assistant. The Clinical Team is supported by three Managers and a large administrative team.

The purpose of the role is to:

• Offer general assistance to the Practice Team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receive, assist and direct patients in accessing the appropriate service or Healthcare Professional in a courteous, efficient and effective way
• Undertake a variety of administrative duties to assist in the smooth running of the Practice including clerical support to clinical staff and other members of the Practice Team
• Facilitate effective communication between patients, members of the Primary Health Care Team, Secondary Care and other associated Healthcare Agencies

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other Healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other Healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

• Identifying the risks involved in work activities and undertaking such activities in a…