Service Coordinator Power

Service Coordinator Power Erith Monday to Friday | 8:00am 5:00pm | 42 hours per week Speedy is the UK's leading hire provider, offering the widest range of tools, specialist equipment, plant and support services everything for every job. We're looking for an organised and customer-focused Service Coordinator to join our Power team in Erith. This is an exciting opportunity to play a key role in coordinating our Mobile Service Engineers, ensuring customers receive a responsive, efficient and first-class service.

About the role As a Service Coordinator, you'll be at the heart of our operation, planning engineer schedules, responding to customer enquiries and ensuring service requests are managed efficiently from start to finish. You'll work closely with customers, engineers and internal teams to keep work running smoothly, resolve any service issues and provide an outstanding customer experience. Every day is different, making this an ideal role for someone who enjoys working in a fast-paced environment where organisation and communication are key.

What you'll be doing Coordinating the daily schedules of Mobile Service Engineers. Managing customer enquiries and service requests by telephone and email. Ensuring work is planned efficiently to meet customer expectations and business priorities. Resolving service issues quickly and professionally. Building strong relationships with customers through excellent communication. Working closely with engineers and operational teams to deliver an exceptional service.

Supporting continuous improvement across the department. What we're looking for To be successful in this role, you'll have:
Excellent communication skills and a professional telephone manner. Strong organisational and time management skills. A passion for delivering outstanding customer service. The ability to prioritise and adapt in a busy environment. Experience working to KPIs and service targets. A willingness to learn and develop your product knowledge. A positive attitude with the confidence to identify opportunities to promote our services.

Previous hire industry experience is desirable but not essential. A commitment to supporting your team in delivering our ESG Strategy Decade to Deliver . What we offer At Speedy, we invest in our people and provide opportunities to develop, progress and build a rewarding career. Our benefits include: 26 days holiday plus bank holidays. Company pension scheme. Life assurance. Canteen facilities.

95% colleague discount across the Speedy Group. Ongoing training, development and career progression opportunities. My Staff Shop discounts across hundreds of retailers. Green Commute Initiative Cycle to Work scheme. Employee Assistance Programme (EAP), providing free and confidential wellbeing, legal and financial support. We're proud to support flexible ways of working through our industry-leading Work Life Balance initiative . Wherever possible, we'll work with you to explore flexible start and finish times, job sharing, shorter days and other arrangements that support your work-life balance.

Our Career Line of Sight framework provides clear visibility of career pathways, helping you understand the opportunities available to develop and progress across the Speedy Group. Please note that we may close this vacancy early if we receive a high volume of applications, so we encourage you to apply as soon as possible. Some roles within the Speedy Group UK&I are subject to pre-employment checks, which may include DBS, Credit or Security Clearance checks where appropriate.

Speedy is proud to be an equal opportunity employer. We value diversity, foster inclusion and are committed to creating an environment where everyone can thrive. All applicants must have the right to work in the UK before employment commences. To learn more about our ESG commitments and governance, please visit: