Helpdesk Manager

Helpdesk Manager

Bexley

£45,000 - £50,000 + Family Feel Business + Growing Employer + IMMEDIATE START

A fantastic opportunity for an experienced Helpdesk Manager or Helpdesk Supervisor looking to lead a busy FM helpdesk where you'll have a genuine impact on operational performance. This role is perfect for someone who thrives on driving KPIs, meeting SLAs and ensuring engineers are scheduled efficiently to maximise productivity and customer satisfaction. Working closely with the operations team, you'll lead the helpdesk function, oversee scheduling and continuously improve service delivery within a business where your contribution will be recognised.

This growing facilities maintenance specialist delivers electrical, plumbing, drainage and building fabric services across commercial environments including retail, healthcare, education and hospitality. With a strong reputation for delivering a high-quality service, they continue to secure new contracts and build long-term client relationships. As the business grows, they are investing in their operations team and are looking for a Helpdesk Manager who can drive performance, improve processes and help maintain the exceptional service standards they are known for.

Your Role as a Helpdesk Manager will include:

* Managing the day-to-day running of the FM helpdesk and scheduling team

* Planning and coordinating engineers to maximise utilisation and efficiency

* Monitoring and improving KPI and SLA performance across reactive and planned works

* Ensuring jobs are allocated, completed and closed out within agreed service levels

* Identifying process improvements to enhance operational performance and customer delivery

The successful Helpdesk Manager will have:

* Previous experience managing or supervising an FM Helpdesk or Service Desk

* Strong knowledge of SLA and KPI-driven service environments

* Experience scheduling engineers within Facilities Management or Building Services

* Excellent organisational skills with the ability to prioritise reactive workloads

* Experience using CAFM or service management systems

Please apply or call Tommy Reynolds for immediate consideration

. The services of Accelerated People Management Ltd are that of an Employment Agency.

Accelerated People Management Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit should not apply as your details will not be processed.
We will endeavour to respond to all applicants however due to the sheer volume of response, we can only guarantee that candidates who have been shortlisted will be contacted