Delivery Station Supervisor

Job Title:

Delivery Station Supervisor

Location:

Bexleyheath

We are seeking a proactive and hands‑on Delivery Station Supervisor to lead the day‑to‑day operations of the depot. This role focuses on managing driver performance, delivering excellent customer service, and ensuring the station consistently meets key operational KPIs. The successful candidate will be a strong people leader who thrives in a dynamic logistics environment, prioritises safety, and drives performance through coaching, accountability, and effective operational planning.

• Driver Team Leadership – Lead, motivate, and supervise a team of delivery drivers (3PL). Conduct daily briefings and route reviews to ensure clarity of expectations. Monitor driver performance and provide regular coaching and feedback.
• KPI Performance Management – Drive continuous improvement and accountability to achieve key KPIs:
  First Time Delivery Success (FTDS);
  On Time Pick Up;
  Customer Complaint Rate;
  Parcels Per Route (PPR). Work with Site Lead and the broader Last Mile team to optimise route productivity while maintaining service quality and safety standards.
• Customer Service Excellence – Champion a customer‑first culture across the delivery team. Investigate and resolve customer issues quickly and professionally. Monitor service quality and ensure company standards are upheld. Collaborate with customer service teams to close feedback loops and prevent recurring issues.
• Operational & Warehouse Oversight – Oversee daily dispatch and return processes to ensure smooth station operations. Ensure accurate parcel scanning, sorting, and load‑out procedures. Report on daily KPI results to the Last Mile leadership team and maintain clear communication between warehouse, drivers, and management.
• Health, Safety & Compliance – Promote and enforce a strong safety culture. Ensure compliance with all health & safety policies and driving regulations. Conduct safety briefings and incident investigations when required. Monitor vehicle and equipment standards to keep the station safe and efficient.

Competitive salary, great locations, and a supportive, people‑first culture that empowers you to take on meaningful challenges, grow your skills, and make a real impact in a fast‑evolving industry.

At JINGDONG Logistics, we’re committed to building a diverse and inclusive workplace where everyone can thrive. We’re proud to be an equal‑opportunity employer and make all employment decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, veteran status, or any other protected characteristic.