Customer relationship and Admin Manager

Job Profile :  Customer Relationship and Admin Manager
Location :  Jaipur (Sodala)
Salary :
/ month

Company Description
Credo Planters specializes in the design and manufacturing of stylish, high-quality fiberglass planters. Known for their modern aesthetics and innovative designs created by expert industrial designers, the products stand out for their elegance and functionality. Unlike conventional planters, Credo's offerings are lightweight, durable, and almost unbreakable, combining beauty with long-lasting practicality. The company is committed to delivering contemporary solutions for both residential and commercial spaces.

Role Description
Own customer communication and  office-level administration only . This role ensures customers are informed, staff is managed, records are clean, and expenses are controlled. No involvement in production, core purchasing, or logistics execution.

Core Responsibilities
1. Customer Relationship Management  Handle inbound leads from Whats App, calls, website, Meta ads, architects, and dealers
Qualify leads and convert them into confirmed orders
Maintain  zero-miss follow-ups  using CRM tools
Share accurate order status updates with customers based on inputs from production and logistics teams
Coordinate internally for information, not execution
Handle customer complaints, replacements, and escalations till closure
Maintain clean customer, lead, and order data in CRM / ERP
Collect post-delivery feedback and support repeat business
2. Office Administration  Manage day-to-day office operations and discipline
Ensure office infrastructure, utilities, and supplies are functional
Handle only  office-related purchases  and consumables
Coordinate with external service providers for office needs
Maintain office registers, records, and trackers
3. Staff Administration  Maintain attendance, leave, and holiday records
Manage staff documentation including joining forms and
Coordinate onboarding and exit documentation
Ensure HR-related formats and SOPs are followed
Escalate staff-related issues to management with facts, not opinions
4. Documentation & Records  Maintain structured digital and physical documentation
Ensure all formats, checklists, and approvals are followed
Update records daily without backlog
Support audits, compliance checks, and internal reviews
Ensure zero missing or outdated documents
5. Expense Handling  Track and record office expenses on a daily basis
Verify bills, invoices, and reimbursements
Share expense data with accounts in defined formats
Ensure expense approvals are taken before spending
Maintain monthly expense summaries
Daily Non-Negotiables  No pending customer follow-ups
All admin records updated same day
Expense entries done daily
Clear escalation of issues instead of silent delays
KPIs  Customer response and resolution time
Lead to order conversion rate
Accuracy of admin and staff records
Expense variance vs approved budgets
Zero documentation or compliance lapses
Skills Required  Clear and assertive communication
High ownership and execution mindset
Strong organization and follow-up discipline
Comfortable with CRM, ERP, Google Sheets, Whats App tools
Ability to manage boundaries and say no when work is out of scope
Experience  2–5 years in customer relationship, office admin, or operations support roles
Experience in manufacturing or multi-team environments preferred