Job Description & How to Apply Below
The candidate will be responsible for troubleshooting and resolving production issues, performing root-cause analysis, supporting integrations and business processes, and working closely with HR/HRIS, IT, Security, and other business teams to ensure smooth and stable Workday operations.
Key Responsibilities
Provide L2 production support for Workday HCM, primarily Core HCM.
Troubleshoot and resolve production incidents, service requests, and functional/technical issues.
Analyze and resolve issues related to:
Workday Core HCM
Business Processes
Workday Security
Integrations
Reports and data
Troubleshoot Business Process issues such as stuck transactions, approval/routing issues, validations, notifications, and workflow failures.
Support and troubleshoot Workday integrations, including:
EIB
Core Connectors
Workday Studio
Web Services / APIs
Inbound and outbound integrations
Investigate integration failures, data issues, transformation errors, and upstream/downstream system failures.
Troubleshoot Workday Security issues including security groups, domain/business process security, role assignments, and access-related issues.
Analyze functional requirements and determine whether issues are related to configuration, security, integration, data, or business processes.
Support Workday reports, calculated fields, custom reports, and data-related production issues.
Perform Root Cause Analysis (RCA) and identify permanent solutions for recurring production issues.
Work closely with HR/HRIS, IT, Security, Payroll, Integration, and business stakeholders to resolve critical issues.
Manage incidents based on SLA, priority, and severity.
Perform impact analysis, testing, and validation before implementing fixes in production.
Support Workday biannual releases, including impact assessment, regression testing, defect identification, and post-release validation.
Participate in production deployments, change management, and post-deployment validation.
Maintain proper documentation of incidents, RCA, resolutions, and support procedures.
Coordinate with Workday and third-party vendors for issues requiring external support.
Identify opportunities to improve production support processes and automate repetitive support activities.
Mandatory Skills
Strong hands-on experience in Workday Production Support – L2.
Strong techno functional understanding of Workday.
Good experience in Workday Core HCM.
Strong understanding of Workday Business Processes.
Hands-on experience with Workday Security.
Experience troubleshooting Workday Integrations.
Good understanding of EIB, Core Connectors, Workday Studio and Web Services/APIs.
Strong incident troubleshooting and RCA experience.
Experience working in an SLA-driven production support environment.
Good communication and stakeholder management skills.
Immediate joiners will be considered.
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