Retail Sales Officer

Job Description for the Position of Retail Sales Officer:

Greeting the consumer on arrival at the counter and offering the support.
Listens intently to customer preferences and provides a clear elaboration to meet those needs.
Responsible for displaying the jewelries and other available products.
Responsible for enticing people to buy their jewelries and other available products.
Discussing services and products offered by the store. Explaining the wide variety of products and services we have, to educate customers on what we offer.
Provides the consumer with the necessary jewelry as well as details such as pricing break up and information about the product
Demonstrating the use and operation of the product
For better satisfaction of the customer, should advise the customer on what jewelry will look best on her/him within the budget. The candidate is also expected to give information about the different cuts of jewelries, their quality, their design language, and their specifications
Assisting customers with the wrapping and bagging of their items purchased
Acquiring customer details and creating customer code
Giving the cashier pricing data as well as the weight of the products bought
Assisting in making payment process easier for the customer after each purchase
Taking control of the stores by updating them into the software system if available, maintaining sales record.
Complete responsibility of respective counter assigned
Reporting to Store Manager for day-to-day activity and any other needful.
There are also other duties as to the designation. The duties are not limited to the tasks above and expected to adhere to the customer satisfaction level being following the policies and protocols.

Qualification:

Degree/Diploma or equivalent in any stream
Knowledge of customer service principles and processes
Knowledge of sales principles
Relevant product knowledge
Experience in a retail, customer service or sales environment

Key Skills and

Competencies:

Good communication skills - Hindi/Odia/English
Customer service orientation
Patience
Adaptability
Stress tolerance
High energy level
Integrity
Location
Bhubaneswar