VAG Service Advisor

Location :
Bicester Department :
Service VW Salary : £ Per annum  Bonus up to £4,000.00 per annum OTE £36,000.00 - 1 in 3 Sat Mornings Hours : 44.5 Hours per Week inc 1 in 3 Saturday mornings Contract Type :
Permanent Cordwallis Bicester has an opportunity to welcome a new member to our Service Advisor Team. You will be the first point of contact between the customer and workshop so were looking for someone committed to delivering an excellent customer experience with great attention to detail. If you have any previous VAG Service Advisor experience, this could be the role for you.

The Service Advisor in our business, performs a pivotal role in the smooth running of workshop. You will provide relevant, accurate and timely information through each stage of our Service Core Process, ensuring that customer expectations are met and exceeded. Our Service Advisors also maximise service and parts profitability through upsell of identified defects in a professional manner as well as loading the workshop schedule to maximise workshop capacity and utilisation.

You will need to be able to think on your feet, retain information and adapt to the demands of the day. We are a busy commercial dealer and no two days are the same! Working with our World Class Brand - Volkswagen Commercial Vehicles, training and development opportunities are plenty within our organisation. All opportunities are there for candidates who want to take them.

Cordwallis Group are a family business and that is just one of the things that sets us apart from other commercial dealerships! Hours of work: 44.5 hours per week across 3 alternating shifts Monday to Friday: 7.00am to 4.00pm 8.00am to 5.00pm 9.00am to 6.00pm All with 30 minute unpaid break each day Plus 1 in 3 Saturday mornings, 8.00am to midday.

Responsibilities:
Understand and adhere to Service Core Process as set by the Brand and Company To carry out a robust job preparation process; focussing on the detail to ensure all customer vehicle issues and information are captured and followed up Inform customer of outstanding recall campaigns and arrange for work to be completed Clarify for the customer and workshop the basis for the repair Retail / Fleet / Warranty Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers.

To promote additional workshop services/repairs where applicable Deal with customer needs over the phone and face-to-face with a professional and friendly approach. Carry out daily update calls to customers on vehicle progress in the workshop Follow up all No Show bookings Work in Progress (WIP) control for the dept Updating VORs on Manufacturer platforms on a daily basis Gaining authorisation for work required either from the customer or via customer approval platforms To cost the work completed and raise invoices Carry out post workshop visit calls to ensure customers are happy with the experience and service provided Accept and process all walk-in bookings Provide customers with timely updates of vehicle progression through the workshop, monitor expected completion times and advising of any unexpected delays To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards To maintain invoice filing in an accurate, timely and efficient manner To ensure parts are ordered/requisitioned once relevant authority is received To ensure customer reception area is maintained to a high professional standard at all times To order/ arrange sub-contract work Build rapport with all staff and customers To ensure up to date knowledge and training on all franchise requirements To undertake such other tasks as may reasonably be required To enhance the image and reputation of the company whilst supporting its commercial interests The perfect candidate will have:
Excellent attention to detail Excellent communication skills with customers and colleagues Excellent customer service skills Excellent interpersonal, verbal and written communications skills Proven organisational and administration skills. Problem solving skills Technical…