Service Advisor

Service Advisor Commercial Vehicles Salary: £28,000 £ 32,000 basic  bonus up to £4,000 (OTE £36,000)

Hours:

44.5 hours per week (including 1 in 3 Saturday mornings) A well-established commercial vehicle dealership in Bicester is looking to recruit an experienced Service Advisor to join a busy and professional service team. Youll be the main point of contact between customers and the workshop, playing a key role in delivering an excellent customer experience while supporting workshop efficiency and profitability.

This is a fast-paced environment where no two days are the same.

The Role:

Manage customer bookings from arrival to completion Prepare job cards and capture all vehicle and repair requirements Provide regular progress updates to customers Gain authorisation for work and upsell repairs professionally Manage WIP, workshop loading, and invoicing Handle phone, face-to-face, and walk-in customer enquiries Maintain accurate service and vehicle records

Working Hours:

Monday to Friday rotating shifts: 7:00am4:00pm / 8:00am5:00pm / 9:00am6:00pm 30-minute unpaid break 1 in 3 Saturday mornings (8:00am12:00pm)

The Ideal Candidate :
Previous automotive Service Advisor experience (VAG preferred) Strong customer service and communication skills Excellent attention to detail and organisation Comfortable working in a busy commercial environment

Experience with HGV or Light Commercial vehicles is advantageous Whats on

Offer:

Competitive salary  bonus scheme 30 days annual leave including Bank Holidays Manufacturer training and career progression Pension scheme and additional benefits Friendly, supportive, family-run business environment