ICT Service Desk Administrator

Go back South Central Ambulance Service NHS Foundation Trust

The closing date is 11 January 2026

We have an exciting opportunity to work in an evolving and busy ICT Service Desk. This role plays an important part in supporting front line NHS staff such as Paramedics, 999 and 111 call takers, as well as to our corporate enablers such as finance, estates and HR. No two days are the same but you will be part of a vital organisation helping to save lives, covering a wide area with a population of 7 million from Oxfordshire, Buckinghamshire, Berkshire to Hampshire.

The role will also work alongside technical specialists, drawing on their skills and knowledge to provide a cohesive support service and to help deliver the future ICT roadmap to this respected NHS Ambulance Service.

As a high performing ambulance trust SCAS strives to always deliver the best possible patient care, depending heavily on technology. Based at our HQ in Bicester or Otterbourne the successful candidate will play a critical role in ICT services required to allow us to provide fast, effective support across the organization.

If you have a good work ethic, are a great team worker, flexible and innovative, can think outside the box and are prepared to bring solutions to problems, then we'd love to hear from you!

• Monitoring and maintaining of Active Directory
• Monitoring and maintenance of all downstream systems
• Management of User Access levels
• Process management including documented procedures and statistical reports relating to access levels
• Working to help automate where possible the creation, disabling and deletion of User accounts
• Create, monitor and maintain ICT Contracts
• Process ICT Procurement requests
• Maintain the Approved list of ICT equipment available for purchase and publish this on the ICT section of the Intranet
• Service Desk support will include 1st line telephone support to service users
• To act as the focal point in respect of mobile telephone service provision across the Trust
• To process Service Desk calls in respect of mobile telephone issues
• To provide full administrative support to the Head of IT
• Providing first line support where possible for a variety of ICT Help Desk calls
• Be responsible for the ongoing monitoring of any support incidents logged
• To assist the ICT Support Officer(s)
• To support the provision of ICT service housekeeping
• Ensure all new assets are correctly recorded on the Asset Database/list
• Ensure full records are kept of Equipment disposed to allow audits
• To assist in the scheduling of routine maintenance for routine hardware servicing
• Make the Head of ICT aware of any trends in faults & workloads

Benefits we offer:

• Full training and a range of courses which you can book locally.
• Holiday entitlement of 27 days, rising to 29 days after 5 years' service and 33 days after 10 years' service, plus an additional 8 days bank holiday (pro rata for part time).
• Automatic enrolment into the NHS Pension Scheme.
• Access to continual professional development within SCAS and the wider NHS.
• Occupational Health support and direct access to our Employee Assistance Programme as well as our own Health and Wellbeing Team.
• NHS Discounts in over 200 + stores saving money on holidays, days out, car insurance, restaurants, clothing and much more.
• Ability to join our staff networking groups (as a member, ally or just for interest).

Corporate Induction

It's really important for us to ensure you have the best onboarding experience which allows you to feel a sense of belonging from the start. To help with this, we will book your Corporate Induction as soon as we possibly can (depending on availability).

All new starters need to attend our Corporate Induction in person, this is held over one and half days from our educational centres based in:
Newbury (Berkshire), Bicester (Oxfordshire) or Whiteley (Hampshire). More specific details will be sent to you once your start date has been confirmed.

* Please note - depending on your role additional training may be required following on from your corporate induction.

The ICT Service Desk Administrator report to the ICT Service Desk Manager for any of the following:

• Contract Management and Procurement
• Service Desk Duties (answering, recording and processing IT service calls)
• Carrying out basic IT Engineer Tasks for example building equipment to defined procedures, simple user account tasks where applicable.
• Ensuring Trust equipment is procured, and finance systems updated according to Trust SFIs.
• Equipment is asset tagged and recorded according to Trust requirements.
• Answering and logging of calls on the Service Desk.
• Maintaining and pro-actively managing the administration of Active Directory User Accounts, licencing and other ICT System as required.
• Working to help automate where possible the creation, disabling and deletion of User accounts, including process management, documented procedures and statistical reports relating to access levels.
• Review and…