Neighbourhood Team Service Manager

The Service Manager provides strategic, operational, and governance leadership for clinical services, ensuring the delivery of safe, high quality, patient centred care. They oversee complex clinical and operational environments, applying deep service knowledge and sound judgement to ensure services are resilient, efficient, compliant, and aligned with organisational clinical strategies. Operating at a senior level, the post holder shapes policy, influences executive decision making, and leads continuous improvement across clinical pathways and multidisciplinary teams.

Role Accountabilities

Service Delivery Oversight

• Holds end to end accountability for the performance, quality, and resilience of services within their remit, ensuring they meet agreed standards and regulatory obligations.

Policy, Standards & Governance

• Leads the development and maintenance of clinical service policies, procedures, governance frameworks, and quality assurance mechanisms.
• Leads innovative ways of working, identifying and implementing new approaches, tools, and technologies to enhance patient pathways and service efficiency.

Stakeholder Management & Communication

• Builds effective partnerships with clinical leads, GPs, senior nurses, allied health professionals and external partners.

Leadership of People & Teams

• Provides leadership to operational managers, team leaders, and clinical support staff, ensuring workforce capability supports safe and effective care.
• Leads the identification, management, and mitigation of clinical and operational risks.

PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.

We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010

Service Delivery Oversight

• Holds end to end accountability for the performance, quality, and resilience of services within their remit, ensuring they meet agreed standards and regulatory obligations.
• Oversees clinical service performance, including activity, flow, waiting times, patient experience, and clinical outcomes.
• Provides leadership during high risk operational or clinical incidents, making decisions that balance safety, quality, and service continuity.
• Ensures operational processes support clinical effectiveness and patient safety, with robust escalation and incident management protocols.

Policy, Standards & Governance

• Leads the development and maintenance of clinical service policies, procedures, governance frameworks, and quality assurance mechanisms.
• Ensures staff understand and adhere to governance structures, clinical standards, and regulatory expectations.
• Works with clinical leaders to ensure continuous readiness for inspection, audit, and accreditation processes.
• Leads innovative ways of working, identifying and implementing new approaches, tools, and technologies to enhance patient pathways and service efficiency.
• Leads service redesign and transformation initiatives to enhance efficiency, reduce variation, and modernise clinical delivery.
• Drives a culture of evidence based practice and continuous quality improvement, engaging with QI methodologies and clinical audit findings.

Stakeholder Management & Communication

• Builds effective partnerships with clinical leads, GPs, senior nurses, allied health professionals and external partners.
• Influences clinical and corporate decision making by presenting complex information clearly and strategically.
• Represents clinical services at organisational committees, operational boards, and quality governance meetings.

Leadership of People & Teams

• Provides leadership to operational managers, team leaders, and clinical support staff, ensuring workforce capability supports safe and effective care.
• Works closely with clinical leaders to support team culture, staff wellbeing, and professional development.
• Leads workforce planning and succession strategies to ensure sustainable clinical service delivery.
• Leads the identification, management, and mitigation of clinical and operational risks.
• Ensures robust systems are in place for incident reporting, learning, governance reviews, and clinical audit.
• Provides assurance to senior leaders regarding patient safety, service resilience, regulatory compliance, and business continuity.

Additional Accountabilities

Operational Leadership & Service Delivery

• Lead and manage day-to-day service operations of the Neighbourhood Team to ensure safe, efficient, high-quality delivery aligned to organisational objectives.

Quality, Governance and Regulatory Compliance

• Ensure full…