Barista

Overview

Ralph Lauren Corporation is a global leader in design, marketing and distribution of premium lifestyle products. This role focuses on creating a high-quality coffee and hot beverages experience for guests in a cafe/coffee bar setting, aligned with Ralph Lauren standards.

• Welcomes customers by determining their coffee and hot beverage needs.
• Educates customers by presenting and explaining the coffee and hot drink offering.
• Discusses the story behind the coffee beans used, informing guests about our offerings.
• Prepares and serves hot drinks by following prescribed recipes and preparation techniques (e.g., Ralph’s Roast, Espresso, Latte, Mocha, Cappuccino).
• Generate revenue by attracting new customers and defining new or expanded services and products.
• Maintain inventories by replenishing coffee bean supply, stocking equipment, and managing pastries.
• Keep equipment operating by following instructions, troubleshooting, maintaining supplies, and arranging repairs as needed.
• Provide a unique and elevated guest experience for each guest.
• Read checks clearly and ensure orders are processed accurately to reduce wastage.
• Maintain a high standard of personal appearance and grooming and wear the correct uniform.
• Accurately take and deliver food/beverage orders in a timely manner.
• Ensure drinks are prepared in line with company standards.
• Utilize slower trade periods to refresh knowledge of the food and drink offering and perform health & safety checks.
• Keep front-of-house equipment clean and tidy at opening and closing.
• Complete daily paperwork (opening/closing checklists).
• Enhance the guest experience through upselling where appropriate and suitable.
• Follow up with guests to ensure satisfaction and provide a memorable experience.
• Manage payments (cash, card, vouchers) accurately and retain receipts in the till.
• Maintain a friendly and warm demeanor at all times.
• Perform miscellaneous job-related duties as assigned by management.

• Minimum of 1 strategic cycle in hospitality.
• Previous experience making fresh coffee and hot drinks.
• Strong communication and interpersonal skills.
• Action-oriented and solution-driven to achieve results.
• Desire to build relationships and promote teamwork.
• Flexible in supporting the business and team.

• Entry level

• Part-time

• Management and Manufacturing

• Retail Apparel and Fashion

Location:

Oxford, England, United Kingdom