Sales Consultant - Village

GIVENCHY Bicester, England, United Kingdom

Acting as a Givenchy brand ambassador for our Bicester Village Store, you will welcome clients and deliver luxury customer service to an international clientele while maximizing profitable sales.

• Welcome all clients to the Store ensuring the client feels comfortable in the environment.
• Greet all clients and build a relationship with them to assist in selecting the right products for them whilst maintaining the rapport and offering advice.
• Introduce additional complementary products targeted to your client and share product knowledge.
• Process the sale in a confident and professional manner whilst maintaining the relationship with the client.
• Gather and collate client’s CRM details to maintain the relationship and build the client book ensuring a personal follow-up with the client.
• Maintain store standards on stock and adhere to the visual merchandise guidelines promoting the Givenchy image.
• Exceed all behavioural requirements including adhering to the dress code and appearance guidelines as indicated by the management team.
• Actively drive your product knowledge by keeping up to date with fashion trends and competitors, participating in in-store training and educating yourself on all Givenchy product lines.
• Support control and management of stock in line with the guidance from Stock Control colleagues.
• Mystery Shop Results.
• Weekly and individual sales targets.
• Conversion Rate.
• Average Transaction Value.

• A minimum of 3 years’ experience in sales in a high fashion environment. Experience working in a flagship store in luxury would be preferred.
• Experience in selling leather goods or Ready to wear with an understanding of craftsmanship and quality.
• Strong business sense and experience working with retail KPIs is a must.
• A genuine interest for fashion and Givenchy as a brand.
• Hardworking and committed to achieving/exceeding targets.
• Team player and able to work autonomously.
• Excellent personal presentation – a Givenchy Brand Ambassador.
• Strong communication and relationship building skills. Existing clientele network would be a plus.
• Fluent in English and Arabic is essential. Additional languages are an advantage.

Entry level

Full-time

Retail Luxury Goods and Jewelry

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