Senior Sales Assistant

The Role

We’re on the lookout for a Senior Sales Assistant who will be working with Lewis and the Team in our Bicester Village store.

This contract is 40 hours per week (overtime also available). Candidates must be flexible to work on weekends and weekdays, including bank holidays. Our ideal candidate will have previous key holder experience, and will be available for store opening and closing shifts.

As a Senior Sales Assistant at CT, you will work with the store management team to ensure that the store, people and operation trade safely and legally, as well as assuming responsibilities of opening and closing the store. Customer service is really important to us so you’ll be given expert product knowledge to ensure you are up to date with the latest store ranges and promotions, as well as taking ownership with custom, customer and wedding appointments.

You’ll support the Store Supervisor with inducting, training and coaching Sales Assistants as well as maximising every sales opportunity to ensure sales targets and KPIs are achieved and exceeded to be one of the top sellers in store. Not only this but you’ll be expected to deliver high visual merchandising standards; ensuring the store housekeeping standards are continually achieved and adhering to company VM, Health & Safety guidelines and security processes.

Of course, there’s also parts to the role that include processing deliveries, transfers and merchandise quickly, accurately and efficiently.

How we do our work is important to us at CT and anyone who joins us will feel aligned with our 3 BE’s: “BE the BOSS”, “BE the CUSTOMER” and “BE the BEST”. As a creative and entrepreneurial business, we believe that being together helps create a collaborative environment and is key to our success. Our Tyrwhitteers are the drivers of change, so we’re looking for hard‑working people with a pro‑active approach to their work.

• Retail experience (apparel or customer‑facing preferred)
• Some key‑holder experience
• Strong customer service and selling skills
• Leads by example on service, selling, and shop floor standards
• Enthusiastic, driven, and self‑motivated
• Strong interpersonal and communication skills
• Proactive in owning personal development
• Team player with initiative and a positive attitude

• Excellent bonus scheme – bonuses are paid quarterly when your store hits target.
• Uniform – retail colleagues are entitled to a uniform allowance which is refreshed every 6 months.
• Cycle‑to‑work scheme, relocation packages to support career development and we offer season ticket loans to those based in London stores.
• Fun fund to ensure parties, treats, social activities and team building events happen regularly.
• Professional development via the Tyrwhitt Academy; training supports product knowledge, customer service and other training needs. A number of apprenticeship level qualifications open to store colleagues are available to work through whilst still earning your full wage.