Store Manager Village

Lead with Legacy. Inspire with Joy. Giving Things.

For more than 300 years, Fortnum & Mason has been creating extraordinary experiences, delighting customers with exceptional products, unrivalled service, and a unique sense of occasion. We are now seeking an inspiring and commercially minded Store Manager to lead our beautiful Bicester Village store.

This is a fantastic opportunity for an experienced retail leader to take ownership of a thriving luxury retail destination, bringing our heritage, values, and service standards to life while driving commercial success and nurturing a high-performing team.

• Competitive hourly rate + paid overtime
• Discretionary annual bonus (up to 5% of salary)*
• Up to 40% store and restaurant discounts*
• 28 days holiday + a day off for your birthday and 5 extra wellbeing days off*
• Matched pension scheme and career development opportunities
• Annual staff party and incredible gifts after 5 years

* subject to terms and conditions

As Store Manager, you will be accountable for the overall performance of the Bicester Village store, ensuring every customer receives the exceptional experience synonymous with the Fortnum & Mason name.

You will lead, inspire, and develop your team to achieve ambitious goals, deliver outstanding service, and create memorable moments for every customer. Combining a passion for people with strong commercial acumen, you will drive sales performance, operational excellence, and team engagement while acting as a true ambassador for the brand.

• Lead and inspire a high-performing team, creating a culture of excellence, accountability, and customer delight.
• Drive commercial performance through effective leadership, coaching, and KPI management.
• Spend significant time on the shop floor leading by example and supporting your team to deliver exceptional customer experiences.
• Recruit, develop, and retain talent, creating clear development pathways and succession plans.
• Conduct regular performance reviews and development conversations aligned with Company Objectives, Vision, and Values.
• Ensure outstanding visual merchandising standards are consistently maintained throughout the store.
• Oversee all operational aspects of the business, including stock management, compliance, health & safety, security, and loss prevention.
• Use commercial insight and data analysis to identify opportunities for sales growth and operational improvements.
• Build strong relationships with internal stakeholders and Bicester Village partners to maximise business opportunities.
• Champion a culture of collaboration, inclusivity, and continuous improvement across the team.

• Proven experience in a Store Manager or senior retail leadership role within luxury, premium, or customer-focused retail.
• A passionate leader with a track record of developing and motivating high-performing teams.
• Strong commercial awareness with experience delivering sales growth and managing KPIs.
• Excellent communication, coaching, and stakeholder-management skills.
• Experience managing store operations, stock control, compliance, and customer service standards.
• Strong analytical and IT skills with the ability to interpret performance data and make informed decisions.
• A customer-first mindset and a passion for storytelling, heritage, and creating memorable experiences.
• Flexibility to work across a variety of shifts, including weekends and peak trading periods.

We are committed to developing your career and nurturing your talent, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation. We respect and embrace each other's differences to create a truly inclusive environment. In the last year alone, our people have been recognised and celebrated, winning awards for their outstanding contributions to Retail, Technology, Global Hospitality & Tourism, Visual Merchandising & Display, Customer Service and Local Community Awards.