Sales Manager (Floor Manager) | Village

What You'll Be Doing

• Supports the team to represent the brand with their personal styling, grooming standards, demeanor and overall appearance
• Educates the team on our brand identity and ways of working
• Supports the team through change
• Works well under pressure
• Ensures the team understand and conduct themselves in line with our brand values
• Makes sure all aspects of silent-service, brand standards and store cleanliness are maintained
• Communicates relevant company news to the team
• Ensures the team build and nurture customer relationships, creating a loyal customer base
• Helps the team keep up to date with all product, fabrics, design direction, latest trends to inspire and style outfits to suit the customers
• Understands store targets, budgets and KPI levers
• Motivates and helps the team to deliver personal sales targets and KPI’s
• Meets deadlines by planning, prioritising and effective delegating
• Takes responsibility for the results in their department
• Ensures all team members understand what is required of them in their role and the impact they have on the business
• Ensures the team adhere to all company policies and procedures
• Ensures the store is opened and closed safely and efficiently
• Deploys the team effectively across the store to complete required tasks and meet deadlines
• Adapt their communication style for individuals
• Provides clarity when providing instructions or giving direction
• Recognises achievements, gives praise as well as constructive feedback to improve performance
• Resolves any performance issues within the team and takes appropriate action i.e. using ROC’s
• Completes training and regular performance conversations, setting clear goals