Sales Ambassador LVMH Fashion Group

Born in New York City in April 1963, Marc Jacobs attended the High School of Art and Design and graduated from Parson'S School of Design. As a design student, Jacobs was the recipient of some of the School’s highest honors including design student of the year.

In 1984, The Marc Jacobs Label was founded along with business partner Robert Duffy and has since become a global brand.

Objective of the role

As a Sales Ambassador in our X store, you will be an Ambassador of the brand, effectively providing a great customer journey by building and maintaining loyal clients to maximise profitability and productivity.

Main Responsibilities

Brand Ambassador

• Excite and install passion and pride for the brand
• Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
• Lead by example and demonstrate role model behaviour that is always representative of the brand adhering to the dress codes and appearance guidelines

General Store VM/ Client Management

• Reflect the visual merchandising guidelines promoting the brand image
• Enhance customer service standards in store to ensure the best client journey

Sales/ Business Monitoring

• Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
• Build and maintain a relationship with them
• Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
• Process the sale in a confident and professional manner
• Gather the client’s CRM details to enlarge your client book
• Drive your product knowledge by keeping up to date with fashion trends
• Update yourself on all product lines through research
• Ensure all Company policies and procedures are attended
• Support control and management of stock

Profile

• A minimum of 2 years’ experience in sales in a luxury, high fashion environment
• Experience in selling RTW / LG
• Passion for fashion and sales
• A commitment to achieving and exceeding targets whilst focusing on the client’s needs and experience
• Excellent personal presentation – a Marc Jacobs Brand Ambassador
• Understanding of Retail KPIs
• A fluent level in English is essential and additional languages are an advantage

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind.

Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.