Floor Manager, Calvin Klein Jeans Village

Design Your Future at PVH Floor Manager, Calvin Klein Jeans - Bicester Village

Calvin Klein is a global lifestyle brand that exemplifies bold, progressive ideals and a seductive, and often minimal, aesthetic. We seek to thrill and inspire our audience while using provocative imagery and striking designs to ignite the senses. After nearly 50 years, Calvin Klein continues to be a cultural catalyst across the globe by embracing tension, sparking ideas and creating unforeseen realities.

We believe in a culture that provokes discovery and brave thinking. We strive to make a positive impact on the world. We inspire passion in our people. We embody authenticity and embrace individuality. Founded in 1968 by Calvin Klein and his business partner Barry Schwartz, we have built our reputation as a leader in American fashion through our clean aesthetic and innovative designs.

Global retail sales of Calvin Klein brand products exceeded $8 billion in 2015 and were distributed in over 110 countries. Calvin Klein employs over 10,000 associates globally. We were acquired by PVH Corp. in 2003.

Our stores are the life and soul of our business. They act as our main touch points with our ever evolving consumer base. As the world of retail evolves, we, as a business, believe that for all other parts of the chain to work, our stores must set the tone of what our two brands are all about. Irrespective of where our consumers eventually make a purchase, our stores, are always a window to our great brands.

As a result our locations are paramount, the first class experience must be a given and our in-store standards should never be questionable. To deliver this, we strive to hire the individuals who live and breathe the values of our business; who are obsessed with delivering great service to our customers and who truly believe that to remain relevant in today’s world, we must be nimble and adapt to change and evolution.

The Floor Manager plays a key role in achieving these standards, they lead by example, embrace our entrepreneurial spirit and inspire their team through their passion and belief in our brands.

• Ensure the efficient running of the shop floor, in order to achieve the highest levels of customer service, sales and profit.
• Support the Management team managing all personnel, product and merchandising functions, business processes and results for their store.
• Communicate with staff daily their individual sales goals, key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve.
• Hold ‘one minute meetings’ at the end of employees’ shifts; summarise their performance results, provide constructive feedback and recognition.
• Execute and model company established best practices in Customer Service, Store Operations, Loss Prevention,and Point of Sale.
• Achieve company standards/goals for personal sales results: sales v. budgets, sales per hour and units per transaction.
• Respond to and communicate with the Store Manager on all competitors, community information that could impact company business.
• Focus staff on the importance of quality relationships with internal and external customers.
• Effectively manage customer complaints in a timely and effective way.
• Analyse store level reports and create action plans to improve results.
• Effectively communicate with the Store Manager regarding day-to-day operational issues of the store.
• Perform Manager-on-duty functions; manage store opening/closing functions and the sales floor.

You’ll have a previous track record of supervisory or specialist roles within a premium or luxury brand. You’ll have previous people management experience with the ability to resolve conflict and…