Sales Support Administrator

The Energy Revolution🎉

Valda Energy is a dynamic and rapidly growing energy supplier based in Bicester, committed to driving business success through smart, reliable energy solutions. Established in 2019 by industry experts, we bring together a diverse combination of talent to foster continuous sustainable growth. We challenge the existing marketplace with our leading, tech‑driven, and customer‑focused approach. Our passion for innovation and dedication to exceptional service sets us apart.

At Valda Energy, we live by our core values:
communicate, collaborate, own it, embrace change, and put the customer first
. We believe that our people are our greatest asset, and we are dedicated to fostering a supportive and evolving culture. From introducing new benefits to offering structured training opportunities and hosting frequent social events, we ensure our employees thrive.

Working as part of the Sales Support team, the role supports the sales function, ensuring customer contracts are processed efficiently and swiftly. Liaising with all sales channels, the sales administration function provides a key relationship, managing a variety of contact requests and enquiries, providing a pivotal service that is key to the success of the business.

The day‑to‑day responsibilities will involve:

• Provide comprehensive support to brokers, responding to inquiries via calls, chats, and emails, troubleshooting issues related to new business, renewals, and commissions, ensuring seamless service continuity through accurate processing of contracts and auto‑renewals

• Maintain and manage data across internal systems while performing administrative duties

• Coordinate broker introductions and setups, monitor communications and work queues, and prioritise daily tasks to ensure efficient team operations and adherence to service level agreements (SLAs)

• Conduct broker credit checks as required and execute ad‑hoc tasks to support brokers and the wider team, ensuring smooth, accurate, and timely business processes

• Support continuous improvement by identifying process efficiencies, suggesting enhancements, and helping implement best practices across the support function

• At least 1 year's experience in a customer‑facing position

• Ability to use Microsoft Office such as Word, Outlook and Excel

• Existing knowledge of the energy and/or utilities sectors is desired, but not essential

• Ability to organise and prioritise, set priorities and multi‑task

• Self‑motivated, confident work ethic and good communication skills

• A team player with a willingness to learn, train and adapt to an ever‑changing environment

• Annual Salary up to £26k

• Company Annual Bonus Scheme

• 25 days of Annual Leave plus bank holidays, plus length of service award up to 30 days

• Private Medical Insurance with Vitality Health

• Life Insurance policy, providing coverage at four times your salary

• Employee Assistance Programme offering confidential support and guidance

• Enjoy an array of complimentary snacks, drinks, and lunch options in our office

• Salary sacrifice pension scheme where we will match contributions up to 4%

• In‑house learning and development team devoted to nurturing your talent, unlocking potential and propelling you towards being your best

• Refer a friend scheme (up to £500), monthly team events, annual company events & recognition awards