Client Advisor Village

Join TAG Heuer, where heritage meets innovation. Since 1860, TAG Heuer has fused Swiss avant-garde watchmaking with the high stakes of sport. Passion, bold design, and technical mastery bring our craftsmanship to life. Here, your ambition is supported by tailored learning opportunities, a stimulating and inclusive culture, and the resources you need to win—every day. Together, we shape the future of watchmaking and take on new challenges.

Are you ready to make a difference with us?

At TAG Heuer, you will have the opportunity to work with some the most iconic luxury timepieces in the world and play a key role in crafting an unforgettable experience for our clients. You will have access to exclusive training and development opportunities to empower you and feed a curiosity and growth mindset.

• Plays a central
  role on the sales floor
  , increasing boutique sales and achieving the objectives, by working on his/her own KPIs, always delivering memorable experiences & services in store
• Supports colleagues & other team members in the boutique
• Always has omnichannel sales in mind to ensure the best client experience (taking into consideration all possible clients’ touchpoints)
• Proposes new ideas to develop sales (merchandising, events, product mix…)

…A CLIENT DEVELOPMENT SPECIALIST WHO LEVERAGES ALL AVAILABLE RESOURCES TO BUILD LONG-LASTING PERSONAL CONNECTIONS WITH CLIENTS

• Embodies TAG Heuer’s brand DNA and acts as a passionate Brand Ambassador
  in and outside the boutique
  , especially at events
• Achieves individual clienteling objectives (number of outreaches, appointments, sales from appointments…), leveraging all the tools provided
• Ensures qualitative client data collection and leverages the data to address clients in a personally relevant way, capitalizing on all opportunities to grow the business
• Communicates the brand story & DNA in an inspiring way
  , as well as advantages and technical details to build trust and long-lasting relationship
• Contributes to all daily processes under the supervision of the Boutique management (inventory, cash, security, store opening and closing…)
• Leverages properly all tools (CEGID, Salesforce) and performs VM
• Coordinates Aftersales operations until the return of the watch
• Applies rigorouslyallguidelines related to grooming
  , attitudes
  , and Visual Merchandising (window animation, product presentation, catalogues…)
• Contributes to a positive, inclusive and supportive work environment
• Contributes to the store maintenance
• Ensures compliance with internal
  control
  policies

• Knowledge of luxury retail environment (minimum 2 year-experience)
• Knowledge / passion for watches, new trends in lifestyle, new technologies and sports
• Fluent in English , a second language is a plus
• Selling skills
  : client discovery, product presentation, storytelling, upselling, handling of objections, sales closing, etc.
• Understanding of sales KPIs: traffic, conversion, sales in volume and value, ASP, mix of sales…
• Knowledge of Client and Clienteling KPIs
• Knowledge of digital tools
• Knowledge of / interest for Brand DNA, history & collections
• Knowledge of Front and Back tools
• Knowledge of (Brand)
  Retail Procedures
• Client-centric mindset, focused on recruiting new clients and growing the active client base, nurturing long term relationship with clients
• Open minded, excellent interpersonal and communication skills
• Energetic, self-motivated, action and results-oriented
• Self-starter, able to work effectively in a fast-paced and dynamic environment
• Adaptable to changes,
  flexible, able to bring up new ideas and solutions
• Team spirit, high integrity and transparency
• Ability to represent the Maison in & outside the store, great presentation skills
• Digitally savvy
  , fast learner and rigorous

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