CIAG Adviser

We're hiring for a Careers Information, Advice and Guidance Adviser. The role will require you to manage a caseload of participants in custody, providing careers information, advice and guidance to support their resettlement journey. You'll help individuals overcome barriers, develop new skills, achieve agreed milestones and progress towards sustainable employment.
Delivering tailored support forms a key part of the role, including assessments, one-to-one guidance, training, education opportunities, pre-release planning and employment support. Through personalised action plans and ongoing encouragement, participants will be supported to build confidence, raise aspirations and prepare for life beyond custody. Accurate record keeping is a key part of the role. You'll maintain case notes, update risk information and record achievements on our systems, ensuring compliance requirements are met and participant progress is fully documented.
Our ideal candidate will be passionate about helping people overcome barriers and achieve positive change. You'll have excellent communication skills, the ability to build strong relationships and experience of supporting individuals. Most importantly, you will be resilient, motivated and committed to helping participants develop the skills, confidence and aspirations needed to move towards sustainable employment and successful resettlement.
In return for your dedication, knowledge, and commitment, we’re offering a competitive salary range of £26,500 - £29,545 per annum (for those qualified at L4) with these great additional benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)

• 2 Volunteer Days

• Pension - 5% Employee 5% Employer

• Healthcare Cash Plan, incl. 3 x salary life assurance

• Annual Salary review

• Refer a Friend Scheme

• Free access to Benefit Hub – an online portal with access to a wide range of retail discounts, cycle to work scheme and additional voluntary benefits
There’s also the opportunity to progress your career!
Interested? There’s an easy to apply route below to upload your CV! If you need any further information, talk to our experienced Internal Recruitment Team on (phone number removed)
Our Communities division is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland. People are at the front, centre and heart of every service we provide and each decision we make.

Location:

Bicester, HMP Bullingdon which benefits from excellent transport links and is easily accessible by road via the M40 (Junction
9) and A41. The prison is located approximately six miles from Bicester town centre and can be reached by local bus services operating between Bicester and the prison. Bicester Town railway station also provides rail connections to Oxford, London and the surrounding area.

Hours:

35.3 hours per week
Closing Date: 1

July 2026

Key Responsibilities

• Manage a prisoner caseload, supporting the achievement of personal and team targets, including Management Information (PMT) requirements for the contract.

• Record all interactions with prisoners on relevant Justice systems, updating case notes and local MI systems.

• Documenting advice and goals in an agreed Learning and Work Plan with SMART goals and actions.

• Meet, and strive to exceed, personal performance targets (Key Performance Indicators) relating to the number of prisoners seen, reviews undertaken and the number of prisoners moving forward in work and/or learning.

• Work flexibly across different prisons to support continuity of service.

• Attend custody meetings and where required travel to external events and training to support CPD.
Skills & Experience

• High level of initiative and motivation with the ability to seek out solutions to problems

• Excellent interpersonal skills with the ability to work independently,

• Accountable for own professional development and to undertake necessary training as identified in the Performance Review process

• Customer/Service User Focus