Multi-Unit Team Leader

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At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to maintain a high-performing, connected culture where everyone feels they belong. We are pursuing Block Next, a long-term transformation focused on innovation, client experience, and sustainable growth.

We’re curious, creative, and open to challenges as opportunities to make a meaningful difference where you live, work, and play. If this describes you, our door is always open.

• Provide leadership over three H&R Block tax offices and lead customer-centric teams to accelerate the seasonal tax business.
• Serve as the front-line manager responsible for leadership and development of associates, delivering an outstanding client experience, and achieving all office-related growth objectives for three tax offices. Prior tax preparation experience is not required.
• Start with a flexible part-time schedule in the fall to prepare for the busy tax season; transition to full-time from January to April, including evenings and weekends as needed. This role is not remote and requires in-person work.
• Travel between offices as required.
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management.
• Assist in recruiting and interviewing candidates for tax office positions.
• Prepare tax returns as needed, upon successful completion of the Income Tax Course or Tax Knowledge Assessment.

• Multi-unit people management experience in the retail, restaurant, banking, or related industry.
• Ability to execute growth plans and foster a growth-oriented culture.
• Strong decision-making and judgment skills; able to work in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency with MS Office.
• Bachelor’s degree in a related field, or a high school diploma with the equivalent combination of experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

H&R Block invests in its people by supporting their total well-being. Our benefits help associates plan for health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Discounts on everyday items and services.
• Medical coverage, 401(k) retirement savings, and Employee Stock Purchase Plan (where eligible).
• Check available benefits at

At H&R Block we remain committed to building a Connected Culture — trust, care, and connections guide how we work together. We strive to create an environment where everyone can bring their authentic self to work and feel like they belong as part of a larger team.

You will be immersed in an exceptional work environment that is recognized on Best Companies lists, surrounded by colleagues who are committed to helping each other grow and support one another.

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race, color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

• Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Retail