Customer Liaison Coordinator

Location: On site / Bideford EX39, UK
Job type: Permanent / Full-time
Sector and subsector: Housing | Housing Association
Annual salary: £29,263 per annum

36.25 hours per week

We have an exciting opportunity for a customer focused individual to join us in the Customer Engagement team as a Customer Liaison Coordinator. This is a full-time, permanent, agile homeworking role working Monday to Friday with regular travel to Westward’s customers across North and Mid Devon and North Cornwall.

In this role you will be working directly with our customers to ensure their voices are heard and the communities we work within thrive.

• Ensure the customer voice is heard and recognised by listening and delivering great customer service.
• Actively engaging with our residents, building and maintaining strong relationships.
• Providing face to face, written and telephone support to customers and assisting the wider team to deliver compliance processes, including gaining access for safety checks.

• Able to develop and maintain good working relationships with both customers and colleagues
• Able to work independently and within a team, contributing positively to a collaborative working environment.
• Excellent written and verbal communication skills

Experience of dealing with members of the public and managing difficult situations through to a successful conclusion is beneficial for this role.

• A competitive annual salary of £29,263 per annum
• Work from home set‑up
• Enhanced 26 days annual leave + Bank Holidays
• Healthcare plan with retail discount scheme
• Company pension scheme with matched contributions up to 10%
• Refer a friend scheme
• Colleague and team recognition awards
• Training opportunities

We aim to promote an inclusive environment, which attracts people from a wide range of backgrounds and experiences to advance the service we provide, for the benefit of all our People and communities we support.