Service Engineer Laser

Service Engineer Laser

Workload: 100%

Location: Biel / Geneva

• Installation, commissioning, maintenance, and repair of laser texturing and cutting machines
• Execution of retrofits, upgrades, and machine conversions
• Identification and implementation of optimization opportunities in close collaboration with Development and 2nd Level Support
• Professional handling, troubleshooting, analysis, and documentation of service cases
• Support in creating, reviewing, and improving technical documentation and process procedures
• Occasional assistance with trade fair setup and dismantling activities
• Ensuring full compliance with Advanced Manufacturing safety standards, including particle emissions, laser radiation, contamination control, gas handling, and explosion prevention
• Participation in additional functional responsibilities based on expertise and business requirements (e.g., internal training, quality initiatives, or special technical projects — approximately 10% of working time)

• Completed technical vocational training, ideally with an additional qualification as a certified technician
• Several years of experience as a Service Technician for laser machines or comparable high‑tech industrial equipment
• Strong customer‑service orientation combined with an independent and structured work approach
• High willingness to travel (up to 90%) across Europe and Switzerland
• Good MS Office skills and strong IT knowledge in hardware and software environments
• Fluent English skills are mandatory, along with fluent German or French
• High commitment to providing excellent customer support and service quality
• Reliable, responsible, and team‑oriented personality
• Strong communication skills with a customer‑focused mindset
• Independent, solution‑oriented, goal‑driven, and organized way of working

UNITED MACHINING is one of the world’s leading providers of complete solutions for precision components and tools manufacturers and the mold‑making industry. The portfolio includes milling, EDM, laser texturing, laser micromachining, and additive manufacturing machines.

UNITED MACHINING is one of the world’s leading providers of complete solutions for precision components and tools manufacturers and the mold‑making industry. The portfolio includes milling, EDM, laser texturing, laser micromachining, and additive manufacturing machines. Additionally, the division offers spindles, automation, tooling, and digitalised solutions backed by unrivaled customer services and support.

UNITED MACHINING includes the brands AGIE CHARMILLES, CHARMILLES, MIKRON MILL, LIECHTI, STEP TEC and SYSTEM 3R.

UNITED MACHINING is headquartered in Biel, Switzerland, and currently has over 3'000 employees on over 50 sites worldwide.

Chiara Milan
Personnel Specialist

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