Sales Associate Bahnhofstrasse; Zürich

The company

"Time is what you make of it."

Swatch is one of the leading Swiss watch manufacturers and at the same time one of the world's most famous brands.

Since 1983, Swatch has revolutionized the watch industry. We owe this success to the passionate commitment of our employees. Become part of our dynamic, international team as

As Swatch Sales Associate, you will be deployed mainly in our Flagship Store in Zürich, however depending upon business your duty station may vary in the Zürich area - flexibility is what we are looking for.

• Contributes to achieving the sales targets by converting walk-in traffic into clients, creating excitement and desire around the product.

• Supports customer service efforts, by providing detailed information about product features, pricing, and after‑sales services.

• Interacts with the customers, to assist them and ensure their satisfaction by building customer confidence, being proactive in offering suggestions and sharing product knowledge.

• Has a good understanding of the brand, its values, and how it influences customer experience.

• Always maintains an orderly and welcoming sales floor.
• Support with visual merchandising implementation and constantly make sure it remains visually appealing.

• Assist with inventory management, including receiving and checking in new stock.
• Assist with repairs, change of straps and batteries.
• Handling of cash register and settlements.

• Good understanding of the store systems to handle transactions, inventory and store daily business.

• Efficiently balances his or her time between customer service with operational duties.

• Education:
  
  High school diploma or equivalent; college degree preferred.
• Experience:
  
  Previous experience in retail or sales, preferably for a company with fast moving goods/products or in the watch industry.

• Clear communication with the customer, team, and hierarchical line
• Good interpersonal skills
• Strong sales and negotiations skills
• Ability to understand and present technical details
• Proficient in using the POS (Points of Sales) systems and handling transactions

• High level of energy and enthusiasm.
• Positive, innovative, and motivated by a continuous improvement mindset.
• Professional appearance and demeanour.
• Ability to work flexible hours, including weekends and holidays.

We are looking for a passionate and experienced multi-lingual Sales Associate who embraces a highly dynamic and international working environment with a high level of flexibility, resilience, and autonomy. As Sales Associate, you will be part of our international team providing exceptional customer service, drive sales and contribute to the overall success of our Swatch Stores. Become one of our proud Sales Associates representing the brand by demonstrating strong customer engagement and product knowledge.

• Excellent knowledge of German
• Excellent knowledge of English
• Any other language is an asset

• Working within an international, diverse, and dynamic team.
• Be at the forefront of innovation within the watch industry.
• Personnel discount on a large selection of Swatch Group products (40%)
• Good performance paired with continued business needs translate into an open‑end contract.
• Development and training opportunities.
• Contribution to health insurance costs

SWATCH Retail SA
Human Resources
Nicolas G. Hayek Strasse 1
CH - 2502 Biel/Bienne