Strategic Account Manager

441 93rd Ave, Coon Rapids, MN 55433, USA •

Posted Monday, January 19, 2026 at 7:00 AM

As world leader in the design and production of industry solutions, the three divisions of LISI group (LISI AEROSPACE, LISI AUTOMOTIVE and LISI MEDICAL) employ more than 10,000 people in 13 countries. With its headquarters in France, LISI MEDICAL is an innovative subcontractor specializing in the manufacture of implants and instruments for minimally invasive, orthopedic, spinal and traumatological surgery.

LISI MEDICAL, is recognized for delivering quality products and innovative services to our customers. Committed to its reputation, LISI MEDICAL ensures agile management of development projects, remarkable industrial capacities, and expertise.

Through mastery of manufacturing technologies (machining, forging, surface treatments, heat treatment, automation), products designed by our customers are built through optimized production processes to ensure precision.

The Minnesota (USA) entity, with two production sites located in Coon Rapids and Big Lake, MN, offers expertise and innovation in the manufacture of instruments for robotic surgery and osteosynthesis implants. We offer a clean production environment, an excellent benefit and compensation package along with a strong company culture where we are committed to our clients to improve the quality of life of patients.

Competitive Benefits Include: medical, dental, vision, life insurance, paid time off and 401K. Tuition reimbursement to support your development; floating holidays that you take for days that are important to you.

Come Join Our Team!

The Strategic Account Manager (SAM) is responsible for building and maintaining best-in-class communication and service with assigned strategic accounts. Acting as the primary point of contact, the SAM manages customer relationships across the product lifecycle—from quoting and contracting through program execution and long-term revenue planning. This role ensures alignment between customer expectations and internal manufacturing sites while supporting growth through strategic planning, forecasting, and business development execution.

The SAM collaborates with Business Development Managers (BDMs), sales representatives, and executive leadership to deliver exceptional customer experiences, expand business opportunities, and contribute to long-term organizational success.

• Serve as the single point of contact for assigned strategic accounts, managing relationships with purchasing, supply chain, and engineering stakeholders.
• Lead monthly internal and external customer review meetings; manage annual/semi-annual strategic business reviews.
• Escalate and resolve issues related to quality, delivery, new product introduction (NPI) performance, and customer satisfaction.
• Maintain professional, responsive communication that builds trust and credibility while opening doors to new decision makers and key relationships.

• Partner with the Commercial VP to develop and execute strategic business development plans for assigned accounts.
• Identify, map, and solicit new programs to expand account penetration.
• Consolidate customer forecasts and conduct long-term product planning exercises at least twice annually.
• Develop reliable multi-year revenue plans in alignment with customer projections.

• Support quoting activities on major programs in collaboration with BDMs and Sales Reps.
• Support and deliver quotations for customer programs in partnership with cross-functional team.
• Participate in contract formation and negotiation with strategic accounts, balancing business objectives with customer needs.

• Act as a liaison between strategic customers and internal teams.
• Partner cross-functionally with project management, engineering, operations, and quality teams to ensure program success and effective scope management.
• Provide actionable customer insights to inform corporate strategy and continuous improvement.