Convenience Department Lead

Overview

The primary focus of this position is to assist the Sr Guest Service Manager in the operation of our retail convenience department. This individual is responsible to ensure that systems and processes related to the convenience department are evaluated, maintained and functioning properly.

The Convenience Department Lead will assist to ensure exceptional guest service is provided by offering convenient, specialty products and services not offered by traditional grocery retailers (i.e. Car Wash, Fuel, Money Orders, Western Union, Dry Cleaning, Postage, etc.). As a Convenience Department Lead, you are responsible for ensuring convenience related tasks are effectively managed, processing guest orders efficiently and accurately while providing exceptional guest service.

As the Convenience Department Lead at Coborn's you will:

• Be responsible for ensuring tasks specific to convenience operations, which include fuel, carwash, beverage bars and other convenience services are performed regularly with priority to ensure compliance and high-quality standards. Specific areas of focus will be conducting and supporting inspections, maintenance and cleaning of equipment related to convenience operations (fuel pumps/kiosks, carwash bays, beverage bars, etc.) and promoting convenience services and specials offers to drive financial results.
• Be responsible for upholding Coborn’s high standard of service by supporting the operations of the store with a primary focus on the front‑end. This includes, but is not limited to, cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, bookkeeping, store pick‑up, convenience operations. This support will also include being a point of contact for cashier interventions, transaction reversals/corrections, and other unique transactions (i.e. returns, coupon refunds, exchanges, etc.)
  
  and conducting cashier accuracy audits.
• Serve as a point of contact for providing high‑level troubleshooting of technical and people related situations to include timely communication to applicable store leadership. This area of focus will include, but not be limited to: pricing accuracy, equipment functionality, guest service levels and standards, personnel problems, etc.
• Provide backup coverage to all areas of the front‑end which includes front‑end key staff coverage, bookkeeping, Guest Services, store pick‑up activities, cashiering, bagging, and pushing carts.
• Responsible for ordering supplies, maintaining point of sale system/machines, balancing tills, safety and cleaning of front‑end area as directed by the store leadership, to include the Senior Guest Services Manager and/or Guest Services Manager.
• Performs other duties within the department or other areas as assigned.
• Maintains a clean and organized work environment.
• Observe and enforce all company policies, rules, and safety practices.

Our remarkable employees are at the heart of everything we do. At Coborn’s, we’re committed to creating a supportive and rewarding workplace—one that offers a vibrant, team‑oriented environment, ongoing career growth, and meaningful benefits. As an employee‑owned company, we believe in investing in our people and their futures.

We’re proud to offer a variety of benefits to both our full‑time and part‑time employees, including:

• 10% employee discount on grocery items, with additional franchise‑specific discounts available at company owned Ace Hardware, Caribou Coffee, Erbert and Gerbert’s, and Pet Supplies Plus locations.
• Get Paid Daily with Daily Pay – for employees who would like access to their pay before payday, we offer this great benefit!
• Paid Time Off (PTO/Vacation)
• Paid Floating Holidays & time and a half (1 ½) paid for hours worked on a company‑recognized holiday!
• Sunday Premium Pay – an extra $1 per hour for hours worked on Sundays (some exclusions apply)
• Paid Military Leave
• Employee recognition programs with monetary rewards including in‑store vouchers, years of service, and employee of the month
• Employee Health & Wellness Programs, Challenges and Resources – to assist our team members in living a life of…