CAPS Customer Service Rep; Student Position

Position Title:

CAPS Customer Service Representative (Student Position)

Big Rapids, MI

CAPS

$13.73 per hour

Join a fun team that can also help with your personal career success! In this position, you will be answering phone, emails and checking-in people as they come into the CAPS Office. Helping with planning, staffing, and advertising events for the office, and assisting with daily task.

• Compassion and interest in working with students, faculty, staff, and employers.
• Some understanding of Ferris structures and resources
• Excellent customer service skills
• Some technology proficiency with Microsoft products and Canva
• Must have a 2.5 GPA
• As an individual who is responsible for handling cash on behalf of the university, a background check will be run pursuant to university policies. The individual will be required to sign an authorization to run a criminal history background check.

• Greet and assist all customers via phone, virtual, email, or in-person at CAPS front desk.
• Clean office areas and photobooth
• Respond to CAPS department emails
• Approve volunteer service hours
• Post-volunteer service opportunities
• Approve Handshake employers, jobs, and events
• Participate in regular staff meetings
• Advertise CAPS events
• Use Navigate to record contacts and make referrals
• Assist CAPS Assistant with day-to-day tasks – handling mail, making purchases
• Provide feedback and suggestions for innovative changes to ensure the CAPS office operates at a high level of customer service.
• Plan, implement, and evaluate programming - To include but not limited to: room reservations, catering reservations, advertising, event set-up, staffing events, finding and leading volunteers, supply purchases, cash handling, and making departmental purchases.
• Other duties as assigned.

1

Resume/ Class Schedule

Jan 23, 2026

Ferris State University, an Affirmative Action/Equal Opportunity employer, is committed to enhancing equity, inclusion, and diversity within its community. Ferris offers employment opportunities to qualified candidates seeking careers in a student-focused environment that values opportunity, collaboration, diversity and educational excellence. Learn more about the Ferris Mission and community . The University actively seeks applications from women, minorities, individuals with disabilities, veterans, and other underrepresented groups.

For more information on the University’s Policy on Non-Discrimination, visit Ferris Non-Discrimination Statement.