Assistant Store Manager

Overview

As a financial services leader, we strive to make a difference in our customers’ lives & the communities we serve. Our Assistant Store Managers are front-line brand ambassadors representing Check N Go, Allied Cash Advance, or Cash Store, all part of the CNG Holdings, Inc., family of companies. The Assistant Store Manager embodies the company’s identity in behavior, values, and ethics in support of our mission and is responsible for ensuring outstanding customer service and regulatory excellence.

• Serve and educate customers on the product portfolio by presenting all options that meet their needs.
• Answer telephone inquiries and provide general information about products and services.
• Perform outbound customer sales, courtesy, and collection calls in accordance with federal regulations, store operating procedures, and regional volume expectations.
• Interact with customers using active listening skills to confirm or clarify information and diffuse complaints.
• Handle and count currency, cash, and coins, manage a cash drawer, count deposits, and may be responsible for bank deposits or pick-ups.
• Balance individual batch receipts with store sales reports at end of day and assist with over/short discrepancies.
• Process all transactions accurately per company policy, including loans, check cashing, and Net Spend.
• Comply with federal and state regulations and company policies and procedures.
• Complete compliance trainings and quarterly I Agree timely.

• High school diploma, GED, or equivalent experience.
• 1+ year(s) of experience with sales, customer service, and/or cash handling preferred.
• Strong customer service, active listening, verbal and written communication skills.
• Proficient in Microsoft Office programs.
• Ability to multitask, prioritize, and work in an autonomous environment.
• Must have reliable personal transportation, valid driver’s license, and valid automobile insurance while employed by the company.
• Ability and willingness to consistently live and embrace our core values of accountable, inclusive, transparent, and focused.

• Call center/retail/office environment.
• Extensive cash handling.
• Extended phone usage.
• Long periods of standing.
• Extended viewing of computer screens and typing.
• Must be able to lift up to 50 lbs, with or without reasonable accommodations.

• Must be able to travel to all stores within the assigned district with personal vehicle.
• May be asked to travel to neighboring districts.
• May require overnight travel.
• Must work assigned shifts as scheduled.

CNG Holdings Inc. (CNG) is headquartered in Cincinnati, Ohio, and is a respected leader in the financial services industry. Through professional partnerships, CNG provides a wide range of convenient and accessible financial products and services designed to improve customers’ financial situations, thereby filling a need and delivering value to our customers.

Our mission is to help and educate our customers while building and nurturing long-term relationships. We strive to make a difference in our customers’ lives and the communities we serve.

Our vision is to deliver innovative financial solutions that better fulfill our customers’ unique financial needs so that they can build a better future for themselves and their families.

We are inclusive, transparent, accountable, and focused.

We are committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, gender, sexual orientation, veteran status, or disability status.