Customer Service Advisor

Customer Service Advisor

We are looking a passionate Customer Service Advisor to work for a wonderful well-known luxury retail brand.

You will be joining an intimate, busy, customer service team where you will support customer queries to the highest possible standard, demonstrating empathy and exceptional communication skills.

* £25,000 starting salary

* Located at the HO in Biggleswade (free parking)

* Hybrid Working after 6 months probationary period, 2 days a week WFH

* Hours Mon - Thurs 9am
-5pm and Friday 9am- 4pm

This is a very busy and important role, predominantly dealing with high numbers of queries and at times complaints, via email and telephone.

Duties include:

* Answering all product related customer service emailed enquiries and complaints, in a timely and professional manner

* Dealing with follow up calls and after sales queries from emails

* Escalating problems to the relevant department - technical/service/sales/product

* Logging and updating customer information and orders on the database

* Tracking and processing new orders and refunds

* Processing payments

* Entering orders, checking availability and prices of products

* Assisting with any general customer service administration

Required Skills:

* Previous Customer Service experience

* Excellent verbal and written communication, an excellent telephone manner.

* Patience and the ability to remain calm

* Excellent interpersonal skills

* A quick learner, you must be able to multi-task and prioritise a busy workload

* A high level of spelling and grammar, as well as attention to detail

* Computer literate and well organised

* You should be able to work on your own initiative, as well as working as part of a small team and other departments.

Please apply, get in touch to hear more

TJEXE