Technical Services Manager

Technical Services Manager page is loaded## Technical Services Manager remote type:
Onsite locations:
Atlas House:
Biggleswadetime type:
Full time posted on:
Posted 2 Days Agojob requisition :
R - 357

Primary Location :

BIGGLESWADEAt Solina, our community of close to 5,000 people share a
** passion for food
** and live our entrepreneurial culture.

We design customised savoury solutions for our clients operating in the food industry, food service, butchery and nutrition markets. With
** sustainability at the heart
** of our business model, we aim to produce food that is good in every sense of the word: delicious, nourishing, affordable, sustainable and convenient.

Solina is a fast-growing business, with around 50 production sites and R&D laboratories present in more than 19 countries mainly in Europe and North America.

By constantly rethinking culinary solutions,
** we make food matter for people and the planet**. If you're ready for a new adventure in a dynamic, expanding, passionate, international company,
** join us** !##
** Purpose of the Role
** The Technical Services Manager is responsible for managing customer-facing technical support, ensuring the delivery of accurate product information, specifications, and documentation to meet customer and regulatory requirements. This role bridges commercial, R&D, and operations teams to provide technical assurance, drive system improvements, and maintain excellence in technical data integrity.##

Key Responsibilities
** Customer Technical Support
*** Act as the primary technical contact for customers, managing technical queries, documentation requests, and specification approvals.
* Ensure all customer technical requirements, including questionnaires, specifications, and audits, are completed accurately and on time.
* Provide technical support to commercial and NPD teams during product launches, trials, and customer visits.
** Product & Data Management
*** Own and maintain product technical data, including specifications, nutritional, allergen, and labelling information.
* Manage the technical database and document control systems to ensure version accuracy and accessibility.
* Coordinate internal reviews of product specifications and ensure compliance with both internal standards and customer expectations.
** Regulatory & Compliance Support
*** Interpret and apply relevant food legislation and customer standards in technical documentation.
* Support regulatory updates by ensuring product information aligns with latest requirements.
* Collaborate with the Supplier Assurance team to ensure ingredient compliance and traceability.
** Continuous Improvement
*** Drive automation and standardisation in technical service processes and document management.
* Identify opportunities to enhance technical support efficiency and accuracy.
* Develop and deliver technical training to internal stakeholders to strengthen knowledge across teams.
** Qualifications & Experience
*** Degree in Food Science, Food Technology, or related field.
* Minimum 5 years’ experience in a technical services or specifications management role within the food industry.
* Excellent understanding of food labelling, legislation, and retailer codes of practice.
* Proficient in technical systems and databases (e.g. Spec Page, Hamilton Grant, or similar).
* Strong attention to detail, communication, and project management skills.
** Key Interfaces
*** Internal: R&D, Quality Assurance, Regulatory, Commercial, Operations.
* External:
Customers, Third-Party Auditors, and Certification Bodies.## Benefits Competitive benefit package##
*** We are open to talents of all backgrounds. Our recruitment process is based on competences, and we openly welcome all candidates of all types according to our DEI Commitment
*** Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match.
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