Field Service and Operations Technician

Omni Guide Inc. is currently in search of a Field Service and Operations Technician specializing in Laser Medical Equipment (Co2 and Thulium Lasers) to join our expanding global Operations team in Billerica, MA.

Located in Billerica, MA, USA, Omni Guide Holdings is a prominent medical device manufacturer specializing in Thulium and Co2 Laser systems. Additionally, we are a global fiber producer of Urology and flexible fiber laser technology, delivering products that advance surgical precision, accessibility, and control for minimally invasive surgery, laparoscopy, and robotic-assisted surgery.

Established in 2000 and headquartered in Billerica, MA, Omni Guide, Inc. is at the forefront of designing and producing advanced energy surgical systems applicable to a wide range of surgical procedures. Our product portfolio encompasses surgical laser systems complemented by proprietary guided imaging software, flexible instruments, and other surgical tools.

The Optical Field Service and Operations Technician is responsible for installing, troubleshooting, and maintaining advanced optical and fiber-optic systems at customer sites. This role involves a combination of hands-on technical work in the field and providing operational support. The ideal candidate will have expertise in optical networking, fiber optics, and related equipment, as well as excellent problem-solving skills and a strong customer service orientation.

Installation and Setup:
Install, configure, and test fiber-optic networks and equipment, including optical transmission systems, wavelength division multiplexing (WDM) devices, amplifiers, and optical switches.

Maintenance and Troubleshooting:
Perform routine maintenance, diagnostics, and repair of optical laser systems to ensure optimal performance. Identify issues, diagnose faults, and implement corrective actions quickly and efficiently.

Field Service:
Travel to customer sites to install, inspect, repair, and upgrade optical networking equipment. Collaborate closely with customers to resolve issues on-site, ensuring minimal downtime.

System Upgrades:
Conduct hardware and software upgrades for optical networking systems. Ensure compatibility and performance optimization when integrating new equipment into existing networks.

Documentation:
Accurately record maintenance activities, issue reports, and service logs. Maintain detailed records of equipment configurations, network layouts, and repair histories.

Customer Support:
Provide exceptional customer service by addressing client concerns, explaining system functionalities, and ensuring clients are satisfied with the service provided. Offer post
- installation support and training as needed.

Compliance and Safety:
Follow industry standards and safety protocols during installations and repairs. Ensure all work complies with company guidelines and regulatory requirements.

Technical Expertise:
Stay up-to-date on the latest developments in optical networking technologies and best practices. Participate in continuous training and skill enhancement programs.

• Education:
  
  Associate’s or Bachelor’s degree in Telecommunications, Electrical Engineering, or a related field. Relevant certifications in fiber optics (e.g., CFOT, FOA) are a plus.
• Experience:
  
  2-5 years of experience in optical network installations, troubleshooting, and field service operations. Experience with WDM systems, optical amplifiers, and fiber-optic testing tools preferred.

• Proficiency in fiber-optic testing tools such as Optical Time Domain Reflectometers (OTDRs), power meters, and light sources.
• Strong understanding of optical laser systems preferred
• Familiarity with network management systems (NMS) and remote monitoring tools.

• Strong communication and interpersonal skills.
• Ability to work independently and in a team environment.
• Attention to detail and problem-solving capabilities.

• Ability to work in a manufacturing environment, including standing, walking, and lifting up to 50 pounds.
• Domestic and International travel required

• This role operates in a manufacturing plant environment. Exposure to moderate noise levels, machinery, and occasional chemical fumes.

Equal Opportunity Employer: Omni Guide is an equal opportunity employer and values diversity. All employment decisions are made based on qualifications, merit, and business needs.