IT Support Technician

IT Support Technician# IT Support Technician Nashoba Learning Group Billerica
- Billerica, MA 01821;
Nashoba Learning Group Bedford
- Bedford, MA 01730## Overview Salary Range $57,000.00 - $75,000.00 Salary/year## Description
** About Us
** Nashoba Learning Group (NLG) is a mission-driven nonprofit organization supporting children, adolescents, and adults with Autism Spectrum Disorder and related needs. Our programs span Day School and Adult Services, and we work in a highly collaborative, compassionate, and interdisciplinary environment.

Technology plays a critical role in how we support learners, staff, and families—from classroom instruction to training, communication, and daily operations. We value systems that are reliable, accessible, and user-friendly, and we believe strong technology support helps create calmer, more effective learning environments.

We’re seeking a Technology Support Specialist who is approachable, patient, and solutions-oriented—someone who enjoys helping people, solving problems, and being present where technology is actually used. If you’re looking for a hands-on IT role with purpose, variety, and the opportunity to make a real impact each day, this may be a great fit.
** About the Technology Support Specialist Role
** The Technology Support Specialist provides hands-on technology support to staff and students to ensure reliable, effective use of hardware, software, and networked systems across the organization. Supporting a dynamic multi-platform environment of Windows endpoints, Chromebooks, iPads, and Android tablets, the Specialist will gain hands-on operational ownership of the organization's device ecosystem. Using Google Workspace administration, Jamf, Hexnode MDM, and automated imaging workflows, they will streamline deployments across classrooms and offices while traveling between buildings as needed to support day-to-day learning and operations.

This role is an ideal next step for a school-based technology professional looking to step into broader responsibilities and direct system ownership. As an integral part of a lean, collaborative IT team, this position enjoys high visibility across the organization, varied project work, and the chance to meaningfully shape both classroom technology and school-wide operational systems.
** What You’ll Do As a Technology Support Specialist:
*** Provide Tier 1-2 support for the organization
* Install and configure computer hardware, software, systems, printers, and scanner.
* Assist in maintaining and supporting computer systems, devices, and network connectivity
* Manage user account provisioning and access permissions across Active Directory and Google Workspace
* Monitor and respond quickly and effectively to service requests received through our Freshdesk portal
* Escalate service requests and assign to appropriate team members
* Provide basic support for mobile devices, desk phones, and related communication tools
* Track and maintain hardware inventory and manage device deployments
* Diagnose, repair, or coordinate replacement of technology as needed
* Support the rollout of new technology solutions, applications, and upgrades
* Travel between buildings as necessary## Qualifications
** Technology Support Specialist

Qualifications:

*** 1–2 years of hands-on technical support experience, preferably within a K-12 or educational environment
* Relevant technical certifications and/or an equivalent combination of education and practical experience
* Working knowledge of Google Workspace administration, Active Directory, File Server permissions, and endpoint management/MDM solutions (e.g., Jamf, Hexnode)
* Strong customer service, communication, and relationship-building skills, with a patient and helpful approach when supporting…