Import​/Export Air Freight Agent

Import/Export Air Freight Agent

Location:

US-MA-Billerica

Salary Range: $43,060–$66,443

The Operations Specialist manages day‑to‑day operations in warehouse, export, import, and accounting functions in a medium‑sized branch office of Yusen Logistics (Americas) Inc. The role ensures efficient operations and outstanding customer service.

• Warehouse Operations:
• Examine shipment contents and verify against records.
• Report and resolve shortages, damages, and discrepancies.
• Monitor shipping schedules for accuracy and timeliness.
• Supervise TSA screening of cargo and maintain records.
• Operate a forklift.
• Export Operations:
• Take booking requests, secure current accurate rates, and route shipments cost‑effectively.
• Communicate with carriers and internal stakeholders on shipment status, special handling, and delivery.
• Track shipments until completion and keep customers updated.
• Ensure accurate export documentation and obtain missing documents.
• Maintain compliance with TSA, ISO, TAPA, and IMDG requirements.
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Import Operations:
• Process import activities, break down consolidated shipments, and enter data into YUNAS/GDS.
• Notify overseas offices, agents, and vendors of arrivals and distribute documentation.
• Handle accounting processes for the import department; print invoices, correct rates, file claims, and revise charges.
• Familiar with CHB processes.
• General Administration & Accounting:
• Process vendor payments and on time.
• Monitor accounts receivable and ensure timely receipt of payments.
• Reconcile bills, checks, and balances; follow up on discrepancies.
• Communicate with vendors to resolve issues.
• Order and monitor office supplies inventory.
• Perform other duties and projects as assigned.

High School diploma or GED and 3–5 years of experience in a freight forwarder’s warehouse, export, and/or import departments. An equivalent combination of education and experience may also be considered.

• Excellent customer service skills.
• Strong organizational and time‑management skills.
• Ability to manage multiple priorities.
• Knowledge of import administration regulations (if responsible for import functions).
• Knowledge of export administration regulations (if responsible for export functions).
• Basic accounting knowledge related to AR, AP, and import billing (if required).

Certificates, Licenses, Registrations:

• Forklift Certification (if responsible for warehouse operations).
• HAZMAT Certification (if responsible for warehouse and/or export operations).

• Medical, Dental, and Vision beginning the 1st of the month following start date.
• 401k with a company match.
• Standard 10 days PTO.
• Eligible for bonus plan.
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.

Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers, and communities through innovative supply chain management, freight forwarding, warehousing, and distribution services. As a company, we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected, and creative in making us the world's preferred choice.

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

Los Angeles County Only:
Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americas) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.

Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage.