Claims Executive

Salary: Up to £39,000.00 (depending on experience)

Working hours: 37.5 hours per week, Monday to Friday

Duration: Permanent

Location: Billericay

Lloyd & Whyte
, who are proudly part of Benefact Group
, are looking for a Claims Executive to join our Direct Corporate Risks business within the Claims team in their Billericay office.

The successful candidate will ideally be an experienced Claims Specialist with a solid background in commercial insurance
, looking for their next challenge. You will be responsible for providing exceptional client service, ensuring all claims are managed promptly, fairly and efficiently to achieve team targets in support of the business strategy.

Established since 1996,
Direct Corporate Risks are a specialist insurance broker with the combined experience and expertise of over 50 years in our chosen sectors. The industries we currently specialise in are Waste & Recycling, Haulage, and High Risk Liability sectors.

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group — where all profits go to charity and good causes.

• Ensure all required documentation in support of claims, e.g. report forms, witness statements, proofs of value, registration documents and loss assessor’s reports are dealt with as a priority.

• Negotiate with insurers, as required, in relation to the settlement of claims, both in respect of policy liability and settlement amount.

• Assist clients in the pursuit of any uninsured losses sustained as part of a claim.

• Preparation of bordereau information and submission to insurers in the required format and within the agreed timescales. This will also include regular auditing of the delegated authority arrangement.

• Advise clients on their options should insurers refuse indemnity under any particular policy, or wish to offer a final settlement figure below original expectations.

• Communication
  Confidence in communicating with clients face to face, by phone and by email

• Organisational skills
  Maintain a diary system for all outstanding claims and ensure these are chased regularly, and keeping client records up to date with information regarding claims history; including updating of amounts paid on settlement.

• Proactivity
  To be the first point of contact for customers in the reporting of all types of claim, ensuring they receive prompt and accurate advice on either contacting insurers direct, or how this will be dealt with on their behalf.

• Experience
  Proven previous experience within a claims role, or more specifically motor claims. Whilst not essential, experience within goods and transit is admirable.

• Sound Knowledge of the UK insurance industry

• Proven previous experience within a motor claims role

• Chartered Insurance Institute Certificate in Insurance, or working towards

• 28 days annual leave plus bank holidays

• Your birthday off

• Group Personal Pension

• Bonus scheme

• A holiday buy scheme

• An array of health and wellbeing benefits, company cash plan, income protection and life assurance

• Enhanced sick pay and parental leave

• Support and funding toward study and professional qualifications

• Paid time off for volunteering

At Direct Corporate Risks (DCR), we’re not just growing – we’re building something exceptional. Over the past few years, we’ve tripled our business, opened new regional offices, and developed a culture that blends commercial ambition with genuine collaboration. We’re proud of the people behind our success – driven, down-to‑earth professionals who care about doing the right thing for our clients and each other.

Lloyd & Whyte offer a range of specialist insurance services to a variety of clients. Our specialisms range from niche scheme insurance for Healthcare professionals to expert insurance for commercial motor vehicles and professional broker‑to‑broker insurance services. We also have a wide range of personal insurance…