NHS Health Advisor

About The Role

UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE EVERY TIME

| Located on site - Stockton-on-Tees

Ready to take the next step in your career and make a real impact every day? This is your chance to train to be a Health Advisor and work in our vibrant 111‑contact centre. If you're calm under pressure, empathetic, and passionate about providing vital care and support, we want to hear from you.

In this role, you will be at the forefront of helping people in need, guiding them through critical decisions with care and professionalism. You will triage a variety of calls, provide accurate assessments, and offer non‑clinical advice using the NHS Pathways System.

To gain a better insight into the role, please feel free to click on the link to watch a video of a typical call might be like - simulation call.

• 33 days annual leave, increasing with service up to 36 days per year (including bank holidays) to help you recharge.
• Paid training and continuous learning opportunities to grow your career.
• Competitive pension scheme with Scottish Widows or the Peoples Pension.
• Salary Finance:
  Access to salary advances, loans, and government benefits.
• Discounts & Perks:
  Enjoy exclusive discounts, including Blue Light Card, Costco membership, and more!
• Cycle to Work Scheme, Eye Care Vouchers, and Holiday Sell‑Back options for your convenience.
• Wellbeing Support:
  Free 24/7 counselling and advice helpline, including free premium access to Headspace to support mental wellbeing.

Plus, we offer a range of additional benefits to enhance your lifestyle and wellbeing. For more details on our full benefits package, .

£12.65 per hour (7am-11pm)

£15.72 per hour (11pm-7am)

Enhanced rate of £16.27 per hour when working between Friday 18:00 to Monday 7:00am.

Please note that the weekend rate is a non contractual incentive for working unsociable hours and you will be paid £12.65 during your training.

We understand the importance of flexibility and we have a selection of different shift patterns to offer that is based on 24‑30 hours per week.

Please note that this role cannot be worked remotely, and you must be able to attend shifts in our 111 contact centre:
Cavendish House, Teasdale Business Park, Stockton‑on‑Tees, TS17 6QY
.

We offer extensive, fully paid training to equip you with the skills to become a qualified Health Advisor and learn the advanced NHS 111 triage tool.

• Monday 15th December (Monday‑Friday, 9:30am‑5pm for 4 weeks)
• Monday 5th January (Monday‑Friday, 9:30am‑5pm for 4 weeks)
• Monday 19th January (Monday‑Friday, 9:30am‑5pm for 4 weeks)

It is essential that you can commit to the training every day. You will be required to complete assessments and call audits throughout the training process. Successfully passing these is necessary to remain in the role. If you fail to pass after your second attempt, you will no longer be able to continue with the position. After training, you will receive an additional 8 weeks of support to ensure you’re ready to be signed off as a fully accredited Pathways Health Advisor.

As a fully trained Health Advisor, no day is the same. You will be using the NHS 111 Pathways system to assess patients over the phone and direct them to the most appropriate care. Although we are a non‑emergency service, you may also need to deal with emergency calls from time to time and to arrange for 999 services if required.

You will receive full support from your team and managers.

• Initial Contact:
  You will be the first point of contact for patients, providing time‑critical advice.
• Triage Calls:
  Assess and prioritise a wide range of calls based on urgency.
• Using NHS Pathways System:
  Ensuring safe and effective assessments by using the NHS Pathways system to guide decisions.
• Non‑clinical Advice:
  Provide guidance to patients regarding their symptoms and next steps in their care.
• Accurate Documentation:
  Ensure accurate, clear, and detailed records of all calls for continuity of care.

We are looking for caring, compassionate but also driven professionals who can help us drive our vision for a fair…