Level 3 EUC Engineer – Enterprise Migration & Security Job Billingham area,England UK,IT/Tech

About Ekco

🚀 Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider. IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

☁️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

🌍 Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

At Ekco, How We Work Matters As Much As What We Deliver. Our People Live By Four Core Values That Shape Everything We Do

On It:
We take ownership, follow through, and get things done.
All In:
We collaborate, support each other, and commit fully to shared goals.
Connected:
We build trusted relationships with colleagues, clients, and partners.
Hungry to Grow:
We stay curious, keep learning, and push ourselves to the next level.

🏠If these values resonate with you, you’ll feel right at home here.

The Role

We are seeking an experienced Level 3 EUC Engineer to provide support within a large scale enterprise transformation and device migration programme, within a highly regulated pharmaceutical GMP environment. The role will focus on ensuring business critical applications remain stable, supported, compliant, and fully operational throughout migration and deployment activities.

The successful candidate will act as a technical escalation point for complex application-related issues, working closely with infrastructure, EUC, security, deployment, and project teams to support application compatibility, deployment readiness, and operational continuity.

Day-to-day At Ekco

Provide Level 3 technical support for enterprise devices and applications across a complex IT environment
Develop technical solutions across the EUC landscape
Troubleshoot and resolve advanced issues as required by the programme
Support application readiness activities associated with device migration and workplace transformation projects
Investigate application compatibility issues across Windows endpoint environments
Coordinate application testing, validation, and user acceptance activities
Support software deployment, packaging, and release management processes
Work closely with EUC, infrastructure, networking, and security teams to resolve cross-functional technical issues
Analyse application logs, system behaviour, and performance issues to identify root causes
Support incident, problem, and change management activities in line with ITIL processes
Maintain technical documentation, support procedures, and knowledge articles
Assist with application lifecycle management, patching, upgrades, and decommissioning activities
Support deployment scheduling and migration cutover activities where required
Engage with third-party vendors and application owners to coordinate onboarding activities
Ensure applications comply with organisational security and operational standards

Requirements

Proven experience in Level 3 EUC devices and application support within enterprise environments
Strong troubleshooting and root cause analysis skills
Experience supporting Windows-based enterprise applications
Experience working within large-scale IT migration or transformation programmes
Understanding of application deployment and packaging processes
Experience with technologies such as:
Microsoft Windows 10/11
Active Directory
SCCM
Citrix or VDI environments
Application packaging
Kiosk Mode and other techniques as required
Experience working within ITIL-based…