IT Support & Operations Technician

The IT Support & Operations Technician ensures effective administration of IT systems and technologies, working to capture IT demand from the business. This role is based at Greatham Site, and supports

Tioxide locations including Greatham, Stockton and Wynyard, with regular travel between sites.

Effective monitoring and administration of IT Systems.

Work under the guidance of line manager and IT Operations Engineers to participate in maintenance and improvements of IT Systems.

Provide direct user support, deskside and remote, including responsibility for end-to-end ownership of Service Requests and Incidents.

• IT Support
  - Provide hands-on deskside and where appropriate, remote IT support across Tioxide locations, taking ownership of incidents and service requests through to resolution and escalating appropriately where required.
• Provide local technical support for users, devices, infrastructure and IT services, including hands‑on assistance to IT colleagues and third‑party service providers across supported locations.
• IT Operations
  - Support the monitoring, administration and maintenance of IT systems and infrastructure, leading to developing capability across areas including Microsoft 365, identity and access management, networking, telephony, patching and technical applications.
• Projects and Change
  - Support IT projects, technology deployments, upgrades and site changes, including installation, configuration, testing and implementation activities.
• Service Management and Improvement
  - Maintain accurate service, asset and technical records, work in accordance with agreed IT processes and controls, and identify opportunities to improve service delivery.
• Technical Development
  - Develop technical knowledge and operational capability through practical experience, training and working alongside IT Operations colleagues, progressing towards increased responsibility within the IT Operations function.

• Bachelor’s degree in the following fields:
  Information Technology, Computer Science, Technology Management or equivalent experience or 3+ years in Information Technology, Computer Science, or Technology Management,
• Relevant experience working to an ITIL framework
• Systems / application management

We offer a Workplace Pension Scheme via Legal & General, there is a 4% minimum employee contribution, the company will match your own contributions up to a maximum of 8%. We also allow employee Additional Voluntary Contributions to help you save for the future.

Private Medical Insurance (optional), Life Assurance and Income Protection are all included as contractual benefits with us, providing desired security where it matters most.

Final date to receive applications Thursday, October 15, 2026 Vacancy Type Permanent/Full Time Positions Available 1

We offer a Workplace Pension Scheme via Legal & General, there is a 4% minimum employee contribution, the company will match your own contributions up to a maximum of 8%. We also allow employee Additional Voluntary Contributions to help you save for the future.

Private Medical Insurance (optional), Life Assurance and Income Protection are all included as contractual benefits with us, providing desired security where it matters most.

Tioxide manufactures premium-performance titanium dioxide (TiO2) pigments, marketed under the TIOXIDE® and DELTIO® brands, and supplied to customers worldwide across a range of essential applications.

Headquartered in Stockton-on-Tees in the UK, Tioxide combines more than 50 years of manufacturing heritage with advanced technical expertise, strong customer partnerships, and a commitment to continuous innovation.

As a wholly owned subsidiary of LB Group, the world’s leading TiO2 pigment and titanium sponge manufacturer, Tioxide is entering an exciting new chapter. As the business continues to evolve, we are welcoming new talent to help build on our strong heritage and contribute to our future success.

At Tioxide, you’ll have the chance to make a real impact in a business where people work together, take ownership, deliver on their commitments and continually look for better ways of doing things.

Whether you’re starting your career or bringing years of experience, you’ll be joining a business with a proud history, a supportive team and a clear vision for the future.

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