Deputy Care Operations Manager

Job Description:

Deputy Care Operations Manager Full Time (42.12 hours/week)

Location:

Modern Office, 11 Belasis Court, Belasis Business Park, Billingham, Stockton on Tees, TS23 4AZ

Reports To:

Area Care Operations Manager Job Type:Full-time Shift Pattern:4 on / 4 off 12-hour shifts;

Working hours:

10:00 22:30 including 1 shift: 13:30 02:00;
Pay:

Annual Remuneration starting from £32,742.93 When you apply, you will be sent a link to apply on Asana, please be aware that any applications not completed on Asana will not be considered. Please also remember to check your spam folder. If you're an experienced leader in healthcare or secure services, this is your opportunity to step into a meaningful management role with purpose.

At Secure Care UK, we dont just transport patients we care for them through some of the most challenging moments in their lives. As a Deputy Care Operations Manager, you will support, mentor, and lead teams to deliver safe, respectful, and person-centred mental health transport services. Youll act as a role model for quality care, manage operational performance, and ensure your team embodies the values that set us apart.

Were looking for passionate individuals with strong leadership skills, calm under pressure, and committed to making a positive difference. This is a highly unpredictable and emotionally demanding role, often supporting individuals in distress or crisis. Candidates must demonstrate compassion, patience, and emotional resilience. You will need to manage sensitive and sometimes distressing information, adapt quickly to changing situations, and maintain professionalism in high-pressure environments.

In return, you will be part of a supportive and inclusive team making a meaningful difference every day. Equal Opportunities Secure Care UK is an equal opportunities employer. We are committed to creating an inclusive environment for all employees and applicants. We welcome applications from all sections of the community regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.

What Youll Be Doing You will support a wide range of transport needs involving individuals detained under the Mental Health Act, including:
Hospital transfers, court or prison escorts, and medical appointments House extractions under Section 135, working with police and mental health professionals to move individuals from their home to a place of safety Community assessments, supporting local authority mental health reviews in peoples homes Bed watch services, supervising and supporting admitted patients during hospital stays Suite work, caring for patients held in psychiatric suites under Section 136 or 135, often for up to 2436 hours Youll work in crews of two or more, rotating between driving, escorting, and supervising patients, using secure, specially adapted vehicles (under 3.5 tonnes or larger Safe Area Vehicles for complex cases).

This isnt just a driving jobits about accompanying patients with care, dignity, and compassion through their most difficult transitions. As a Deputy Care Operations Manager, youll also be responsible for:
Leading and coaching teams to deliver safe, effective care Monitoring compliance with health & safety and company protocols Managing rotas, vehicle readiness, and resource allocation Supporting recruitment, onboarding, and retention of staff Acting as the first point of contact for operational escalations Ensuring accurate use of electronic systems and data reporting Promoting a positive team culture through regular communication and support Contributing to business development and building client relationships Working collaboratively with other departments for service delivery Requirements Full UK Manual Driving License (Required) Enhanced DBS within the last 3 years (Preferred) At least 12 months driving experience (Preferred) Prior leadership or supervisory experience in healthcare, security, emergency services, or a related field Strong communication and coaching skills Calm under pressure and passionate about quality…