Colleague Superstore
Listed on 2026-06-02
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Retail
Retail Associate/ Customer Service, Customer Service Rep
Our Tesco Colleague rate of pay starts from £13.28 an hour; this increases to £14.55 for stores within the M25. Additional payments may also apply depending on location.
We offer a minimum of 16 guaranteed hours per week to new colleagues. If you would like to work fewer hours—down to a minimum of 12—we also welcome applications.
Availability WindowDays:
Sun – 05:00–13:00, Fri – 05:00–13:00, Sat – 05:00–13:00. We schedule your contracted hours within these times and provide at least three weeks’ notice of your shifts.
As a Tesco colleague you will serve shoppers daily, work with a diverse team, and enjoy flexibility or stability as you need. The role is committed, challenge‑filled, and engaging.
Responsibilities- Know customers and serve them with passion and pride.
- Be knowledgeable about the products and services in your store.
- Work across the store in service, picking and replenishment areas as required.
- Apply training to work safely, effectively, and deliver great customer service.
- Make decisions that meet customers’ needs at the right time.
- Participate in seasonal, community and charity events, fostering inclusivity.
- Track store performance, understand your contribution, and help drive service, sales, and profitability.
- Handle products with care to maintain quality and safety.
- Live our values, welcome everyone, and follow company policies.
- When required, accept deliveries into the store.
- Passion for delivering great service and greeting customers with a smile.
- Ability to build rapport so customers leave having had a great shopping trip.
- Take initiative and make decisions that are right for customers.
- Work well within a team and communicate openly.
- Build relationships, create team spirit, and celebrate success.
- Be on time, well presented, and ready to represent the brand.
- Holiday entitlement starting at 20 days, rising to 22 days after 12 months (plus bank holidays).
- Request flexible working from day one.
- 10% off and 15% off pay‑day weekends – save up to £2,000 a year with the Colleague Clubcard.
- Free wellbeing services and resources for mind, body, and life.
- Life cover five times your pay and an award‑winning pension with matching contributions up to 7.5%.
- Benefits to suit you: discounts, shares, cycle‑to‑work schemes.
- Uniform provided; policies support all life moments.
- Access to colleague networks for a supportive community.
You must be over 18 to apply. If the role involves working before 06:15 am or after 09:45 pm, or requires work in the warehouse, drinks area, counters, bakery, or driving, you must also be over 18.
About TescoOur vision is to become every customer’s favourite way to shop, whether at home or on the move. We are committed to serving our customers, communities and planet better every day, and we aim to be a place where everyone feels represented and welcome.
Tesco is an equal opportunities employer and offers a fully inclusive and accessible recruitment process.
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