Product Manager K2

K2 is KOA's campground proprietary property management system. The Product Manager works with Engineering, Design, and other subject-matter experts to identify customer problems, prioritize opportunities, define desired outcomes, and deliver valuable product improvements.

The Product Manager owns assigned PM S domain product priorities and works with the cross-functional Product Team to develop solutions, refine requirements, and prepare work for delivery. This is a high-leverage individual-contributor role. The PM leads through evidence, facilitation, and influence, contributing to a trusted product roadmap that serves as the ultimate source of truth for executives, franchisees, and engineers.

• Manage and continuously evolve the K2 product strategy and outcome-based roadmap across K2's product domains and delivery teams.
• Lead continuous discovery with campground operators, front-desk staff, franchise stakeholders, and campers as part of the K2 quartet; run a recurring operator research cadence and synthesize findings into validated problems and prioritized opportunities.
• Frame problems, not solutions: own the problem, customer, desired outcome, why-now, success metric, and priority for every investment, let the team discover the solution and the team decompose and own the stories.
• Understand and comprehend the competitive and market intelligence for the campground management software category; help maintain the K2 competitive capability tracker and translate parity gaps into roadmap decisions.
• Own product requirements at the product level, opportunity statements, objectives, personas, use cases and prioritize at the outcome level: define the target outcome, key results, and success measures for each roadmap investment before work enters delivery.
• Operate the product intake model: convert stakeholder requests and operator escalations into evidence, assess them as opportunities, and protect delivery teams from unprioritized, unscored work entering the backlog directly. A request is evidence, not a requirement.
• Partner with the product team on Ready-queue priorities, owning the “why,” the “what problem,” and priority between product opportunities and outcomes
• Contribute to and lead at times the weekly Product Discovery cadence and the monthly K2 Product Review; communicate roadmap, outcomes, and learning to executive and franchise audiences. Maintain the roadmap and discovery record in the product management tool, distinct from delivery tracking in Jira.
• Define adoption and measurement plans for every significant release; run Outcome Reviews so “done” is distinguished from “successful.”
• Support the K2 commercialization thesis with market sizing, segmentation, and packaging analysis.
• Champion and model the organization's transition from request-driven delivery to discovery-driven product management, including supporting the professional development of teammates growing toward product management.
• Attendance at the team's core flow and product cadences, including daily flow stand-ups, replenishment, refinement, and review sessions is required.
• In-person attendance will be required on a yearly cycle to attend departmental meetings and/or staff development meetings.

• This job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

• Bachelor's degree in a relevant field or equivalent professional experience.
  4 + years of software product experience.
• A demonstrated continuous discovery practice, including recurring customer…