Assistant Manager Job Billings area,Montana USA,Customer Service/HelpDesk

Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club.

Essential Duties and Responsibilities

Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives, Trainers, and Custodians.

Maintain a welcoming atmosphere for all members, prospective members, and guests, ensuring staff follows superior customer service guidelines.

Provide support in Staff Management and backup support to the Club Manager as needed.

Assist in scheduling and supervising staff.

Oversee member service quality, ensuring staff provides a superior customer experience at all times.

Resolve or escalate employee issues or concerns.

Manage all front desk activities, including:

Answering phones in a friendly manner and assisting callers with questions.
Checking members into the system.
Facilitating new member sign-up and tours for prospective members.
Handling member requests, issues, and questions.

Assist in overseeing cleanliness and maintenance of the facility.

Assist in ordering supplies within the specified budget based on club requirements.

Track statistics and generate reports weekly, monthly, and annually.

Provide backup support for employees who are absent.

Qualifications/Requirements

Superior customer service skills, preferably in the fitness industry.
Experience working as a Member Service Representative at Planet Fitness.
Strong supervisory, diplomatic, and listening skills.
Basic proficiency in Microsoft Suite.
Hardworking, enthusiastic, and energetic.
Strong problem resolution skills.
Current CPR Certification required.
High school diploma/GED or equivalent required.

Physical Demands

Continual standing and walking during shift.
Continuous talking in person or on the phone during shift.
Ability to occasionally lift up to 75 lbs.
Occasional exposure to toxic chemicals during shift.

Note:

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ. PFHQ does not control employment matters for franchisees or their employees, who are responsible for compliance with applicable laws.

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