Teller II Job Billings area,Montana USA,Customer Service/HelpDesk

About

The Role

Western Security Bank is hiring for a Teller/New Accounts Representative at our new Chy Way location, opening December 2026! We’re looking for someone with strong customer service skills, a positive attitude, and genuine enthusiasm. In this role, you’ll be responsible for processing customer transactions including deposits, withdrawals, loan payments, and selling bank checks, while adhering to all established banking policies and procedures.

In addition, you'll be assisting customers with account openings (checking, savings, CDs, IRAs, and e-banking), processing deposits, cashing checks, and promoting bank products and services. You’ll also ensure your cash drawer is accurately balanced each day and demonstrate knowledge of the bank’s products and services. The ideal candidate will thrive in a team environment and actively promote Western Security Bank by cross-selling products and services.

This role requires a high level of accountability, professionalism, and integrity to help protect the assets of Western Security Bank and its customers.

DUTIES AND RESPONSIBILITIES CUSTOMER RELATIONS

Responsible for fulfilling the WSB Mission Statement: “We intentionally make banking better for our customers and community by making every experience simple and powerful.”

Responsible for modeling the behaviors that make a customer feel valued when using WSB services including smiling, introducing yourself, greeting the customer by name and asking how you can serve them.

Make all customers feel welcome and at ease by treating them in a friendly and courteous manner.

Research account information for customers and demonstrate that you are interested in their business.

Discover the customer’s issues, needs, and objectives by making observations, listening, and asking questions.

Actively use the 'Exceed the Expected Service Principles' for all encounters. Our Standards have always led with one guiding principle:
Exceed the Expected! These standards tell us how we live these out daily - with our customers, community, and each other:

Connection & Understanding
- Our customers don't do this every day, but we do!
Customer Service
- We do what's right, and we do the right thing.
Trust & Respect - A relationship you can bank on.
Community
- We don't just serve our community; we ARE our community.
Security
- Security is literally our middle name.

Exhibits the ability to call the customer by name and engage the customer in conversation. Actively establishes rapport and shows concern.

Demonstrates an understanding of the importance of customer relations in the success of the organization. Models appropriate behavior that supports the importance of customers through mastery of technical skills and a dedication to high performance.

Refers the customer to the appropriate department for further assistance.

Responsible for thanking the customer for their business and inviting them back.

Assist with wide variety of customer services including opening and maintaining deposit and savings accounts, safe deposit boxes, and e-banking products. Prepare associated documentation and scan for record retention purposes.
Assist customers with opening CDs/IRAs and educate customers as to penalties, earnings, etc.
Use every customer contact as an opportunity to advise customer about additional services or programs that might benefit them.
Maintain proficient knowledge of deposit and consumer loan products and services to effectively present the appropriate solutions to the customer.
Perform transactions for bank customers, including but not limited to: receive deposits, accept checks for cashing, accept loan payments, accept wire transfer requests, fill business change orders, issue cashier’s checks, redeem savings bonds, sell travel…