Multi-Unit Team Leader

Overview

Joining us as a Multi-Unit Team Leader, you’ll provide leadership over three H&R Block tax offices. You’ll lead the customer-centric teams to accelerate seasonal tax business. You will start a flexible part-time schedule in the fall to prepare for the busy tax season and transition to full-time from January to April, including evening and weekend hours as needed. This role is not remote and requires in-person work.

• Lead three tax offices, delivering leadership and development of associates and achieving office growth objectives.
• Manage office staffing, operations, and logistics for multiple offices with support from Associate Team Leaders.
• Partner with the District General Manager (DGM) to create and implement office-level growth plans and client growth targets, including developing local partnerships and managing office community involvement.
• Assist DGM in recruiting and interviewing candidates for tax office positions.
• Conduct timely performance reviews and partner with Associate Relations Center to resolve associate issues and address performance concerns.
• Build an engaging team environment across all offices by training and coaching associates and recognizing outstanding contributions.
• Lead daily team meetings and communicate essential information to tax office associates.
• Create associate work schedules across all offices and ensure accurate timekeeping and labor management for associates in all offices.
• Travel between offices as required.
• Prepare tax returns as needed after successful completion of the Income Tax Course or Tax Knowledge Assessment.

• People management experience with the ability to grow and develop associates.
• Aptitude for growth plan execution and the ability to lead towards a growth culture.
• Strong decision-making and judgment skills; ability to function in a fast-paced environment with minimal supervision.
• Strong interpersonal and communication skills with a customer-centric mindset.
• Computer proficiency with the ability to use MS Office.
• Bachelor’s degree in a related field, or a high school diploma with the equivalent combination of experience.
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course (if preparing tax returns).

We invest in our people by committing to their total well-being. Our benefit offerings support health, wellbeing, and financial wellness needs.

• Employee Assistance Program with Health Advocate.
• Wellbeing program, Better You, to help you build healthy habits.
• Neurodiversity and caregiver support available to you and your family.
• Various discounts on everyday items and services.
• Benefits with additional eligibility requirements:
  Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
• Check out all available benefits at

We remain committed to building a Connected Culture — trust, care, and connections are how we work together to create an environment where everyone feels safe to bring their authentic self to work and belongs to a larger team. We are recognized on Best Companies lists and value collaboration and growth.

H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

• Seniority level:
  Not Applicable
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Retail

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.