Team Supervisor; MA

Position: Team Supervisor (MA)

Working title:

Team Supervisor (MA);
Classification title:
Program Coordinator 2;
Division:
Community Health Center;
Program:
Main Campus - Billings; FLSA status:
Non‑Exempt, Full‑time;

Schedule:

Monday‑Friday, 8 am–5 pm;
Wage Range: $24.28 – $32.19 hourly, depending on experience and internal equity.

Organizational Overview

River Stone Health has served the Yellowstone County community and south‑central Montana for nearly 50 years and delivers personal and public health services. With a HELP philosophy—Health, Education, Leadership, and Protection—River Stone provides medical, dental, behavioral health, home care, hospice, immunizations, WIC, health promotion, restaurant inspections, and educational programs for all ages.

Job Summary

The Team Supervisor plays a critical leadership role by directly overseeing daily operations of an assigned primary‑care team, managing patient flow, ensuring high‑quality care, efficient staff performance, and patient satisfaction. The supervisor provides guidance, training, performance feedback, and support to maintain a collaborative, patient‑focused environment.

Essential Functions / Major Duties and Responsibilities

• Pod Coordinator (55 %) – Oversee day‑to‑day operations, maintain efficient workflow, provide backup for medical assistants, troubleshoot efficiency or satisfaction issues.
• Act as liaison among providers, supervised staff, and other team members to facilitate communication and cross‑clinic collaboration.
• Encourage open communication, conflict resolution, onboarding, and training for new staff and students.
• Ensure program compliance, accreditation standards, policies, and procedures are met.
• Oversee accurate documentation, data input, and medical record system utilization.
• Report progress and potential issues to immediate supervisor.
• Maintain clinical quality standards, quality‑improvement processes, safety culture, and stay patient‑satisfaction focused.
• Work with the pod as a supervising coordinator to achieve these goals.

Pod Supervisor (45 %)

• Recruit, hire, orient, evaluate, counsel, coach, and retain program staff.
• Conduct regular check‑ins, performance evaluations, and coaching sessions.
• Coordinate schedules, breaks, and coverage to ensure adequate staffing.
• Directly supervise medical assistants.
• Foster a positive, respectful, team‑oriented culture.
• Collaborate with River Stone staff and participate in meetings to develop plans for program expansion and quality improvement.

Non‑Essential Functions / Other Duties (≥ 5 %)

• Perform other duties as assigned in support of River Stone’s mission and goals.

Education and Experience

– Minimum Qualifications

• High school diploma or equivalent.
• Minimum 3 years clinical experience in an outpatient primary‑care setting.
• Leadership experience.
• Any combination of experience and training that provides equivalent knowledge, skills, and abilities.

Preferred Qualifications

• Experience working with underserved populations.
• Experience in a customer‑service environment.

Certificates, Licenses, Registrations

• MA certification.
• BLS and CPR certification.

Knowledge, Skills, and Abilities

• Computer literacy (Excel, Outlook, Word, electronic medical records).
• Understanding of HIPAA and confidentiality.

Customer Service Excellence

• Doing things right the first time.
• Making people feel welcome.
• Showing respect for each customer.
• Anticipating customer needs and concerns.
• Keeping customers informed.
• Helping and going the extra mile.
• Responding quickly.
• Protecting privacy and confidentiality.
• Demonstrating proper telephone etiquette.
• Handling complaints responsibly.
• Being professional.
• Owning attitude toward Service Excellence.

Supervision

• Supervises 1–7 FTE.

Physical Demands and Working Conditions

• Clinic setting; standing, bending, sitting, lifting.
• Create a safe and secure environment; follow safety, security, and health requirements.
• Incorporate injury, illness, and loss prevention into job activities.

Freedom to Act & Decision Making

• Structured by public‑health regulations and established medical practices.
• Decisions directly affect quality of services.
• Supervised by Program Manager.
• Has assistance available for questions.

Communications & Networking

• Works with team members to provide quality customer service.
• Facilitates communication with referral sources, physicians, and healthcare staff.

Budget & Resource Management

• NA.

Senior‑Level and

Employment Type

• Seniority level:
  Mid‑Senior level.
• Employment type:
  
  Full‑time.
• Job function:
  Other.
• Industries:
  Wellness and Fitness Services.

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