Optical Sales Associate

Shopko Optical is seeking a Full‑time Optical Sales Associate to join our team in Billings, MT. This role offers on‑the‑job training and no experience is required.

• Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear.
• Analyze patient eyewear needs and recommend specific lenses, lens coatings and frames.
• Assist patients in selecting frames according to style and color, ensuring proper fit and coordination with optical prescriptions.
• Order and dispense eyewear accurately and professionally.
• Assist patients with frame repairs, adjustments, and contact‑lens care instructions.
• Assist the Optometrist with case histories and screenings.
• Maintain knowledge of third‑party plans and claims, explain promotions, and balance accounts.
• Prepare work orders for the Optical Lab and process medical billing information.
• Ensure proper merchandising and maintain frame inventory.

• High School Graduate or equivalent.
• Maintain license as required by state.
• Complete Shopko OCE certification requirements and calendar modules to become certified.
• Previous experience in an office or optical dispensing is preferred.
• Able to handle multiple customer interactions/phone calls at a time.
• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments, and lifestyle dispensing.

• Effectively communicate at all levels within the organization through written and verbal communication.
• Able to read and write at a high school graduate level.
• Able to sit or stand for extended periods of time.
• Able to operate various office equipment (personal computer, telephone, fax machine, copier, etc.).
• Ability to lift 10 to 20 pounds.
• Ability to see (near, distance, color, and depth perception).
• Manual and finger dexterity, hand/arm steadiness.
• Ability to grip and hold items.
• Good eye and hand coordination.
• Able to operate a cash register, optical equipment and tools.
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet deadlines.
• Able to travel independently to support company objectives and personal development.

• Competitive wages & sales incentives.
• Competitive time‑off package including vacation pay, volunteer pay, paid holidays, and personal day.
• Sick pay:
  Eligible teammates accrue sick/​safe leave per state law.
• Health & wellbeing benefits:
  Medical, life, dental, vision, short‑ & long‑term disability.
• Voluntary/Cafeteria offerings.
• Employee Assistance Program.
• On‑the‑job training & certification.
• Teammate recognition program.