Patient Access Specialist Lead - Admitting

You'll want to join Billings Clinic for our outstanding quality of care, exciting environment, interesting cases from a vast geography, advanced technology and educational opportunities. We are in the top 1% of hospitals internationally for receiving Magnet® Recognition consecutively since 2006.And you'll want to stay at Billings Clinic for the amazing teamwork, caring atmosphere, and a culture that values kindness, safety and courage.

This is an incredible place to learn and grow. Billings, Montana, is a friendly, college community in the Rocky Mountains with great schools and abundant family activities. Amazing outdoor recreation is just minutes from home. Four seasons of sunshine!

You can make a difference here.

Billings Clinic is a community-owned, not-for-profit, Physician-led health system based in Billings with more than 4,700 employees, including over 550 physicians and non-physician providers. Our integrated organization consists of a multi-specialty group practice and a 304-bed hospital. Learn more about Billings Clinic (our organization, history, mission, leadership and regional locations) and how we are recognized nationally for our exceptional quality.

We provide a comprehensive and competitive benefits package to all full- and part-time employees (minimum of 20 hours/week), including Medical, Dental, Vision, 403(b) Retirement Plan with employer matching, Defined Contribution Pension Plan, Paid Time Off, employee wellness program, and much more.

or download the Employee Benefits Guide.

Billings Clinic is proud to be recognized for nursing excellence as a Magnet®-designated organization, joining only 97 other organizations worldwide that have achieved this honor four times. The re-designation process happens every four years.

All new employees must complete several pre-employment requirements prior to starting.

ADMITTING (BILLINGS CLINIC HOSPITAL) req
12507

Shift: Day

Employment Status:
Full-Time (.75 or greater)

Hours per Pay Period: 0.90 = 72 hours every two weeks (Non-Exempt)

Starting Wage DOE: $19.68 - 24.60

Under the supervision of the Access Supervisor, the Lead Patient Access Specialist is responsible for coordinating and directing the daily activities of the staff engaged in providing services in the Patient Access Department. The Lead Patient Access Specialist directs the daily operations and work assignments to accommodate patient flow and acts as a resource to staff to resolve daily operational issues, participate in orientation and training emphasizing customer service and technical accuracy as the main priorities.

The Lead Access Specialist participates in the hiring of new staff for their area of responsibility.

• Supports and models behaviors consistent with the mission and philosophy of Billings Clinic and department/service.
• Analyzes patient volumes in each area and coordinates staff to meet the needs of our patients and internal customers. Independently makes determination to reallocate or flex staff as needed. Maintains competency in the daily functions of each registration area of responsibility by actively performing the duties of staff. Prioritizes tasks and projects that are frequently non-routine, and ensures projects are completed within established time frames.
  
  Independently makes necessary adjustments/changes to daily schedule to accommodate unexpected needs.
• Acts as a resource to staff and other departments assisting with professional and technical job-related issues, resolution of problems, issues or concerns that may arise from questions received from the staff while maintaining a focus on quality outcomes. Participates in on-call rotation for evenings and weekends.
• Acts as liaison between Access Departments and clinical area including the development and sustaining of a positive relationship with physicians, nursing staff, clinical managers, etc.
• Responsible for training staff in the collection of co-pays and deductibles, assuring that department policies and procedures are followed consistently and accurately. Provides on-site support for training of new technology, policies and procedures. Ensures adequate number of staff within the assigned areas are cross trained in all assigned departments for ease in moving staff from one area to the next.
• Ability to triage diverse complex situations performing necessary investigation and…